Yesenia Mendoza

• Managed all aspects of property operations, ensuring compliance with regulations and standards.
• Developed and implemented effective marketing strategies to attract and retain tenants.
• Oversaw maintenance schedules, coordinating repairs and vendor services for optimal property conditions.
• Conducted regular inspections to identify potential issues and maintain high-quality living environments.
• Led tenant communication efforts, addressing concerns promptly to enhance resident satisfaction.
• Streamlined lease administration processes, improving efficiency in documentation and onboarding procedures.
• Analyzed market trends to optimize rental pricing and maximize occupancy rates across properties.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
• Appfolio
• BlueMoon

• Assisted in managing property maintenance requests, ensuring timely responses and resolutions.
• Developed marketing strategies to attract new tenants, increasing occupancy rates significantly.
• Followed up on delinquent tenants and coordinated collection procedures.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Kept accurate records of all resident and tenant correspondence.
• Showed apartments to potential tenants and answered questions regarding community.
• Processed security deposit refunds.
• Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
• Yardi
• CRM

Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Maintained accurate records of all correspondence with and from tenants.
Contacted and followed up with tenants on renewal notices.
Encouraged prospective tenants to fill out applications after property tours.
Settled tenant conflicts in the most effective manner possible.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.

* Yardi

Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features. Implemented business strategies to maximize tenant satisfaction and reduce vacancies. Maintained thorough, accurate and compliant records for internal and regulatory audits. Contacted and followed up with tenants on renewal notices.