Hi, I’m
YESENIA MONTESANO
Riverview,FL
Summary
Dedicated and detail-oriented Operations Associate seeking part time roles with 7+ years of experience in cross-team collaboration, relationship management, service orientation, and leadership skills. Proven track record of organization as well as outstanding communication, both verbal and written, as well as achieving desired results and solving complex challenges. For example, by incorporating both Waterfall and Agile project management framework, I successfully brought 115+ projects to completion this year, with 95% success rate. Demonstrated ability to manage and coordinate moving parts while advocating for clients and customers.
Overview
8
years of professional experience
Work History
Swoop TutorsFort Lauderdale, FL
Operations Associate
09.2022 - Current
Job overview
- Manage multiple projects simultaneously, ensuring performance, timelines, and quality are achieved
- Handle all daily administrative and clerical tasks to support daily operations
- Serves as the main point of contact for internal and external stakeholders for all ongoing projects
- Assist human resources with recruitment activities and create work schedules
- Develop and deliver presentations and trainings for career development for a staff of 30+
- Develop project and work management systems that increased engagement by 25% thus far
- Generate and distribute quarterly reports for internal and external stakeholders and clients
- Create guides, maps, timelines, strategies, differentiated resources for each unique project and client
Hillsborough County SchoolsRiverview, FL
Gifted Instructor
08.2018 - 09.2022
Job overview
- Track KPIs and metrics for clients within the database while accurately documenting for compliance
- Submit reports of client performance to leadership and stakeholders quarterly to assess progress
- Communicate strategically with stakeholders weekly through newsletters, emails, and calls
- Serve as Team Lead to appraise staff on updated project requirements and deadlines and make high- impact decisions to continuously improve schedule, policies, procedures, and evaluation requirements
- Documented various comprehensive data points with 100% accuracy for strict compliance records
Hillsborough County SchoolsRiverview, FL
Math/Science Instructor
08.2015 - 08.2018
Job overview
- Collaborated with 30+ internal and external stakeholders to establish project scope and objectives
- Executed 8 annual events with 300 attendees each, including vendors, marketing, and itineraries
- Managed a minimum of 30 projects (per quarter) simultaneously with a cross functional team
- Reduced the number of missed deadlines by 8% by strategically communicating with stakeholders
- Prioritized various tasks by referring to the project charter to increase productivity by 30%
Education
University of Illinois At ChicagoChicago
Bachelor of Arts from Elementary Education
06.2014
Harper CollegePalatine
Associate of Arts from Education
06.2010
Skills
- Customer Service
- Problem Resolution
- Organizational Skills
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Critical Thinking
- Team Management
- Supervision & Leadership
- Fluent in Spanish
Languages
Spanish
Native/ Bilingual
Websites
Timeline
Operations Associate
Swoop Tutors
09.2022 - Current
Gifted Instructor
Hillsborough County Schools
08.2018 - 09.2022
Math/Science Instructor
Hillsborough County Schools
08.2015 - 08.2018
University of Illinois At Chicago
Bachelor of Arts from Elementary Education
Harper College
Associate of Arts from Education
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