Yesenia Butler
Anoka,MN
Summary
Bilingual customer-facing professional transitioning into B2B sales, skilled in managing high-volume communications and identifying customer needs. Proven track record of handling over 65 calls and scheduling more than 30 appointments daily. HubSpot-certified with strong relationship-building, organizational, and consultative communication skills, ready to excel in an SDR or BDR role.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Central Scheduling
Fairview Health Services
Minneapolis, MN
02.2023 - 06.2026
- Managed 70+ inbound and outbound patient calls daily using needs-based questioning to identify patient needs and connect them with appropriate services and providers.
- Scheduled 30+ appointments per day while navigating patient questions, appointment requirements, insurance information, and scheduling barriers.
- Built rapport with patients through consultative communication, active listening, and problem-solving in a high-volume environment.
- Consistently met productivity and quality expectations while managing a fast-paced workload and maintaining accurate patient information.
Project Manager
Higher Vision Properties
Minneapolis, MN
12.2020 - 08.2022
- Managed renovation budgets of up to $100K per project, allocating funds across labor, materials, contractors, and property improvements to maximize return on investment.
- Oversaw 7 residential renovation and investment projects within 2 years, coordinating project timelines, contractors, vendors, and key stakeholders from acquisition through completion.
- Increased property values by approximately 20% through strategic renovations and improvements, identifying upgrades that strengthened resale value and overall marketability.
- Led planning and stakeholder meetings throughout each project, aligning contractors, vendors, property professionals, and other stakeholders on budgets, timelines, expectations, and project goals.
Property Manager
Soderberg Apartments Specialists
Brooklyn Center, MN
05.2018 - 11.2020
- Maintained approximately 98% occupancy throughout tenure, including four consecutive months at 100% occupancy, by consistently following up with prospects, converting qualified leads, and building strong resident relationships.
- Managed a high-volume pipeline of 975+ prospective renter leads per quarter, conducting timely phone and email follow-up, qualifying prospects, addressing objections, and guiding leads through the leasing process to drive conversions and occupancy.
- Developed and executed targeted marketing strategies to attract prospective renters, generate interest, and support occupancy goals.
- Resolved resident concerns and service issues promptly, strengthening customer relationships, improving satisfaction and supporting resident retention.
Local Home Assistant
Porch.com
Sanford, FL
05.2017 - 05.2018
- Generated and distributed 20+ qualified customer leads daily, providing contractors with 400+ potential business opportunities per month to support sales and revenue growth.
- Generated and routed 5+ high-value home renovation leads weekly to Lowe’s as a key business partner, supporting approximately 20+ qualified project opportunities per month.
- Tracked daily lead-generation targets and engaged prospective customers to consistently support monthly sales and performance goals.
- Coordinated customer projects and timelines with multiple contractors, ensuring accurate lead handoffs, clear expectations, and alignment throughout the sales process.
Sales and Customer Service Representative
BrightHouse
Orlando, FL
03.2014 - 05.2017
- Managed 40+ inbound customer calls daily, resolving technical and account-related issues while identifying upsell opportunities to support a $1,000+ monthly incremental sales target.
- Recommended and sold internet, cable, and service upgrades based on customer needs, leveraging promotions and package benefits to generate additional monthly revenue.
- Addressed customer objections, service concerns, and cancellation requests, offering tailored solutions and pricing options to improve retention and maintain customer relationships.
Education
Business Analytics
Northeast Wisconsin Technical College
Green Bay, WI08-2026
Skills
- Lead qualification and prospecting
- Needs assessment
- Consultative selling
- Objection resolution
- Customer relationship management
- Inbound and outbound communication
- Sales presentations
- Lead follow-up
- Pipeline management
- HubSpot CRM
- Bilingual in English and Spanish
Certification
- HubSpot Sales Hub Software Certification
- HubSpot Inbound Sales Certification
- HubSpot Revenue Operations Certification
Languages
- English
- Spanish
Timeline
Central Scheduling
Fairview Health Services
02.2023 - 06.2026
Project Manager
Higher Vision Properties
12.2020 - 08.2022
Property Manager
Soderberg Apartments Specialists
05.2018 - 11.2020
Local Home Assistant
Porch.com
05.2017 - 05.2018
Sales and Customer Service Representative
BrightHouse
03.2014 - 05.2017
Business Analytics
Northeast Wisconsin Technical College