Summary
Overview
Work History
Education
Skills
Timeline
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Yesenia Osorio

Santa Ana,CA

Summary

Results-oriented healthcare professional with over 5 years of experience in customer service and healthcare administration. Proven track record in advocating for patient needs, navigating complex managed care systems, and resolving inquiries efficiently. Skilled in data entry, maintaining system accuracy, and coordinating projects that enhance operational efficiency. Adept at leveraging strong communication skills to build rapport with diverse stakeholders and ensure exceptional patient care experiences at Providence Medical Foundation.

Overview

2
2
years of professional experience

Work History

Senior Case Navigator

AM LLC
09.2020 - 02.2022
  • Directly supervised 4-5 contact tracers and case navigators in a professional manner.
  • Conducted guidance to the team to ensure program activities were conducted according to protocol.
  • Assisted in identifying knowledge gaps, mentored, and educated team members to rectify deficiencies.
  • Assisted Orange County Health Department with collection of laboratory reporting and identifying PUIs.
  • Provided oversight of team operations and performance; ensured compliance with client guidelines, protocols, and HIPAA compliance.
  • Managed team workload and case queue to ensure efficient distribution and timely completion.
  • Created referrals for social support services.

COVID-19 Contact Tracer

AM LLC
06.2020 - 09.2020
  • Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
  • Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
  • Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
  • Improved contact tracing efficiency with accurate data entry and case management system utilization.
  • Supported public health efforts by conducting thorough interviews with confirmed COVID-19 cases.
  • Maintained compliance with all relevant privacy and confidentiality regulations, ensuring the protection of sensitive personal information throughout the contact tracing process.

Intern

Latino Health Access
01.2020 - 03.2020


  • Interned at the emotional wellness and mental health department, targeting youth in low-income communities.
  • Developed and implemented engaging activities aligned with the curriculum.
  • Built and sustained community relationships to address health issues.
  • Communicated health concerns and provided education resources to youth and parents.
  • Delivered health-related services to address the target population's needs.
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Streamlined office processes for improved efficiency and time management through regular organization and filing.

Education

Bachelor of Science - Health Sciences

California State University - Long Beach
Long Beach, CA
05.2020

Skills

  • Bilingual in English and Spanish
  • Appointment Scheduling
  • Customer Service and Attention to detail
  • Effective communication and Active listening
  • Multitasking and Stress Management
  • Case Management and Performance Management
  • HIPAA Compliance
  • Medical Terminology
  • Referral Coordination
  • Data collection, Analysis and Reporting
  • Able to relate to diverse population
  • Proficient in MS Windows, Excel, Word, Salesforce and Outlook

Timeline

Senior Case Navigator

AM LLC
09.2020 - 02.2022

COVID-19 Contact Tracer

AM LLC
06.2020 - 09.2020

Intern

Latino Health Access
01.2020 - 03.2020

Bachelor of Science - Health Sciences

California State University - Long Beach

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Yesenia Osorio