Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yesenia Palacios

Florissant,Missouri

Summary

I am a hardworking, highly motivated professional who is eager to lend combined knowledge and skills to enhance business performance. I operate well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. As well as resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

6
6
years of professional experience

Work History

INSURANCE AGENT

Allstate
El Paso, TEXAS
01.2023 - 03.2023
  • Customize insurance programs to suit individual customer needs.
  • Provide guidance and advice to customers regarding their existing policies or potential purchases.
  • Ensure compliance with all applicable regulations when completing paperwork for policy issuance or cancellation requests
  • Sought out new clients and developed clientele by networking to find new customers and generate lists of prospective clients
  • Performed administrative tasks, such as maintaining records and handling policy renewals.
  • Accurately processed payments from customers for policy premiums and other fees associated with the policy.
  • Developed strong customer service skills while working as an Insurance Agent, including problem resolution and conflict management.
  • Acquired knowledge of various types of insurance products, such as property and auto insurance.
  • Built proficiency in utilizing multiple software systems to track customer accounts and update customer information.

TATTOO ARTIST

Sacred Heart Tattoo Studio
Anthony, TEXAS
10.2021 - 02.2023
  • Maintain tattooing station and equipment as hygienic and sterile as feasible.
  • Possess calm, professional and courteous attitude towards customers and colleagues.
  • Assist employers with event planning, organization and setup.
  • Secure facilities upon entry and departure to protect high-value items and equipment.
  • Communicate well with clients in writing, by phone and in person.
  • Preform detailed aftercare instructions with clients to ensure proper healing of their new tattoos.
  • Schedule appointments for clients and handled calendar tasks.
  • Demonstrate expertise in creating custom designs for clients, incorporating a variety of styles and techniques.
  • Complete consent forms with customers and answered questions to meet standard protocols.
  • Built long-term relationships with clients to promote brand reputation and secure continued business.

HOSTESS

Chilitos Restaurant
Las Cruces, MEXICO
04.2021 - 10.2021
  • Ensure that all guests were seated promptly according to restaurant policies.
  • Provide friendly reminders to customers regarding their wait times when necessary.
  • Communicate clearly with servers regarding guest needs or requests.
  • Help bus tables and ran food to patrons during high-volume periods.
  • Recorded and prepared to-go orders.
  • Used point-of-sale system accurately for transactions and order entry.
  • Managed multiple phone lines efficiently during peak hours of operation.
  • Maintain cleanliness of the lobby area, including wiping down tables and chairs.

Cashier

KFC
Lovington, NM
06.2017 - 07.2017
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Maintained inventory and store visual presentation to meet customer needs.
  • Processed cash and credit cards for customer purchases.
  • Processed customer orders and ensured the accuracy of their purchases.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Built and maintained positive working relationships with co-workers.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

High School Diploma -

Bowie High School
El Paso, TX
05-2019

Some College (No Degree) -

New Mexico State University
Las Cruces, NM

Skills

  • Customer Service
  • Calendar Management
  • Office Administration
  • Data Entry
  • Payment Processing
  • Self-Starter
  • Time Management
  • Resourceful
  • Social Media Knowledge
  • Strong Interpersonal Skills
  • Positive Attitude
  • Appointment Scheduling
  • Excel Spreadsheets
  • power point
  • word
  • Dedicated Team Player
  • MS Office Proficiency

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

INSURANCE AGENT

Allstate
01.2023 - 03.2023

TATTOO ARTIST

Sacred Heart Tattoo Studio
10.2021 - 02.2023

HOSTESS

Chilitos Restaurant
04.2021 - 10.2021

Cashier

KFC
06.2017 - 07.2017

High School Diploma -

Bowie High School

Some College (No Degree) -

New Mexico State University

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Yesenia Palacios