Summary
Work History
Education
Skills
Timeline
Generic

Yesenia Pelaez

Fort Myers,FL

Summary

I’m a very professional person with a proven track record in customer service and teamwork, across roles at Mango Bay and other esteemed organizations. Excelled in building customer relationships and collaborating with teams to enhance service delivery. Leveraged problem-solving skills to boost customer satisfaction, contributing to significant revenue growth at Malkani Tetina Center. Very good with communication skills, having good patience!

Work History

Sales Associate

Mango Bay
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Hostess

Nervous Nellies
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Receptionist

Island Coast Podiatrist
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Medical Representative

Malkani Tetina Center
  • Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
  • Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
  • Assisted physicians with patient education efforts, providing resources and support as needed.
  • Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.

Education

Diploma - Medical Assistant

ATA College
Fort Myers Fl

High School Diploma - High School

South Fort Myers Highschool
Fort Myers, FL
05.2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving skills

Timeline

Sales Associate

Mango Bay

Hostess

Nervous Nellies

Receptionist

Island Coast Podiatrist

Medical Representative

Malkani Tetina Center

Diploma - Medical Assistant

ATA College

High School Diploma - High School

South Fort Myers Highschool

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Yesenia Pelaez