Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

yesenia pupiro

Pompano Beach,FL

Summary

Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Associate

Metro by T-Mobile
Pompano Beach, Florida
01.2023 - Current
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Greeted customers and provided exceptional customer service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Phlebotomist

OneBlood
Miami, Florida
04.2022 - 07.2023
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Maintained accurate records of collected specimens and test results.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Provided excellent customer service while interacting with patients.
  • Documented patient information into electronic medical records system.
  • Provided assistance to clinical staff during patient visits.

Front Desk Receptionist

HCA Healthcare Inc.
Coral Springs, Florida
10.2020 - 02.2022
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Responded to customer inquiries via phone, email, and in person.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.

Medical Assistant/Lead Phlebotomist

Primary doctor office
Pompano Beach, Florida
04.2017 - 09.2019
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Organized patient charts before each day's clinic sessions began.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

Education

High School Diploma -

Blanch Ely High
Pompano Beach, FL
06-2005

Skills

  • Cash handling
  • Customer support
  • Sales techniques
  • Promotion knowledge
  • Inventory management
  • Relationship building
  • Time management
  • Excellent people skills
  • Vital signs measurement
  • Patient scheduling
  • Specimen collection
  • EKG administration
  • Restocking lab supplies
  • EKG set up and monitoring
  • Certified in basic life support (BLS)

Certification

HHA / CNA Certificate/ i'm waiting to do my CNA License

EKG Basic certificate

phlebotomy certificate / im waiting to do my phlebotomy license

CPR certificate

Medical assistant certifcate

Languages

Spanish
Professional

Timeline

Sales Associate

Metro by T-Mobile
01.2023 - Current

Phlebotomist

OneBlood
04.2022 - 07.2023

Front Desk Receptionist

HCA Healthcare Inc.
10.2020 - 02.2022

Medical Assistant/Lead Phlebotomist

Primary doctor office
04.2017 - 09.2019

High School Diploma -

Blanch Ely High

Similar Profiles

CREATE PROFILE