Yesenia Ramirez
Dallas,Tx
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
JC Professional Auto
05.2019 - 08.2023
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Set and enforce policies focused on increasing team productivity and strengthening operational efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Developed strategies to streamline and improve office procedures.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Insurance Agent
Smart Insured Solutions LLC
02.2018 - 03.2019
- Determined client needs and financial situations by listening to and scheduling fact-finding appointments
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance
- Upsold additional products and services after identifying customer needs and requirements
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Property Manager
City Gate Property Group
03.2017 - 02.2018
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
- Handled disciplinary actions, performance appraisals and terminations of company staff
- Introduced prospective tenants to types of units available and performed tours of premises.
Management Assistant
Carroll Management
01.2015 - 01.2017
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
- Oversaw training and onboarding process for all newly hired employees
- Recorded time allocated to projects and updated master tracking documents
- Produced highly accurate internal and external letters and memoranda.
Leasing Consultant
Cluster/Briarwick Apartments
02.2009 - 12.2014
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations, and one-story configurations
- Resolved conflicts between tenants regarding noise, encroachment, and parking
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Collected monthly rent payments and other fees, always properly recording and processing money.
Education
Skills
- Staff Supervision
- Operations management
- Employee scheduling
- Strategic planning
- Contract Management
- Business administration
- Property Management
- Scheduling
- Filing and data archiving
- Spreadsheet management
- Sorting and labeling
- Content Marketing
- Design and implement marketing strategies
- Mail handling
- Research
- Clerical Support
- Calendar Management
- Invoice Processing
- Database Management
- Customer Service
- Microsoft Outlook
- Recordkeeping
Timeline
Administrative Assistant
JC Professional Auto
05.2019 - 08.2023
Insurance Agent
Smart Insured Solutions LLC
02.2018 - 03.2019
Property Manager
City Gate Property Group
03.2017 - 02.2018
Management Assistant
Carroll Management
01.2015 - 01.2017
Leasing Consultant
Cluster/Briarwick Apartments
02.2009 - 12.2014