Yesenia Ramos
South Houston,TX
Summary
Dedicated problem-solver with excellent time management skills. Thrives under pressure and consistently earns high marks for work quality and speed. Effective ramp agent with top-notch skills in organization and multitasking. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Ramp Agent
Southwest Airlines
Houston, TX
09.2023 - Current
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
Medical Assistant
Coastal Foot & Ankle
Pearland, TX
03.2022 - 12.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Behavior Therapist
Behaviour Innovations
Clearlake, TX
09.2020 - 12.2021
- Provided individual and group therapy services to children with Autism Spectrum Disorders.
- Developed behavioral plans for clients based on assessment results and established goals.
- Implemented evidence-based interventions such as Applied Behavior Analysis in order to modify behaviors.
- Conducted assessments of the clients' behavior, skills, abilities, and interests using structured interviews, direct observations, and standardized testing.
- Monitored client progress through data collection and analysis.
- Maintained accurate records of session notes and client progress reports in accordance with state regulations.
Call Center Supervisor
Reliant Energy
Houston, TX
06.2018 - 02.2019
- Developed and implemented customer service policies and procedures.
- Provided guidance, training, coaching and mentoring to call center team members.
- Monitored calls for quality assurance purposes.
Education
High School Diploma -
J Frank Dobie
Houston, TX06-2016
Skills
- Baggage Management
- Problem-Solving
- Item transport
- Weight and Balance Determination
- Ramp Checklist Completion
- Heavy Lifting
- Flexible Schedule
- Load Planning Communication
Timeline
Ramp Agent
Southwest Airlines
09.2023 - Current
Medical Assistant
Coastal Foot & Ankle
03.2022 - 12.2022
Behavior Therapist
Behaviour Innovations
09.2020 - 12.2021
Call Center Supervisor
Reliant Energy
06.2018 - 02.2019
High School Diploma -
J Frank Dobie
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