Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yesenia Ramos

Yonkers,NY

Summary

Dynamic and results-driven professional with extensive experience in cash handling and customer service at Scotiabank. Proven ability to enhance client relationships and achieve performance goals. Skilled in payment processing and financial records oversight, consistently resolving complex issues while mentoring team members to uphold high service standards.

Overview

14
14
years of professional experience

Work History

Cashier

D`ARRIGO
The Bronx, NY
11.2024 - Current
  • Answered customer questions and provided store information.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.

Cashier Manager

Southside Cafe
The Bronx, NY
10.2017 - 11.2024
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
  • Managed and trained cashiers on proper cash handling procedures.

Small Business Banker

Scotiabank
Santo Domingo , DR
09.2011 - 09.2016
  • Enhanced relationships by providing excellent service to small business customers.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Prepared loan documents and presented them to clients for review and approval.
  • Conducted risk assessments on loan applications to determine creditworthiness of potential borrowers.

Education

High School Diploma -

Lic. Secundario Manuel Rodriguez Objio
Dominican Republic
08-2007

Skills

  • Cash handling
  • Point of sale operation
  • Customer service
  • Payment processing
  • Financial records oversight
  • Cash handling and management

Languages

Spanish
Native/ Bilingual

Timeline

Cashier

D`ARRIGO
11.2024 - Current

Cashier Manager

Southside Cafe
10.2017 - 11.2024

Small Business Banker

Scotiabank
09.2011 - 09.2016

High School Diploma -

Lic. Secundario Manuel Rodriguez Objio
Yesenia Ramos