Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Yesenia Rojas

Okc,Oklahoma

Summary

Skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer and problem-solver. Superb mentorship over more than 2 years. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Overview

3
3
years of professional experience

Work History

Trainer

Raising Cane's Restaurants
Oklahoma City, OK
06.2022 - Current
  • Greeted customers with and created a welcoming environment for the customers
  • Answered any questions involving the menu, prices, restaurant policies as needed
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.

Cashier Team Lead

Wingstop
Oklahoma City, OK
08.2021 - 08.2023
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.

Cashier

Tom And Chee
Okc, Oklahoma
08.2021 - 05.2022
  • Introduced new customers to menu as well as answering questions on menu
  • Greeted customers and providing welcoming and friendly service for the customers experience
  • thoroughly cleaned restaurant from the kitchen to the lobby and prepped for the morning shifts
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

High School Diploma -

Westmoore High School
Oklahoma City, OK
05-2022

Associate of Applied Science -

Oklahoma City Community College
Oklahoma City, OK

Skills

  • Materials Preparation
  • Presentations and demonstrations
  • Payment Collection
  • Creative Problem-Solving
  • Computer technology

Affiliations

  • Going to the gym and taking care of my physical health
  • Reading and learning new things

Languages

Spanish
Limited

Timeline

Trainer

Raising Cane's Restaurants
06.2022 - Current

Cashier Team Lead

Wingstop
08.2021 - 08.2023

Cashier

Tom And Chee
08.2021 - 05.2022

High School Diploma -

Westmoore High School

Associate of Applied Science -

Oklahoma City Community College

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Yesenia Rojas