Yesenia Rojas
Newark,NJ
Summary
To whom it may concern, I'm writing to express my interest in this position at your company. My area of focus and interests vary from customer service to hands-on work environment. As you will notice from my resume, I've worked a variety of positions, giving me eight plus years of knowledge and experience including but not limited to, customer service, tech support, foodprep, safety control, Microsoft word and management. Given my many years of customer care and abilities. I believe I will be an excellent addition to your company. I have enclosed a resume highlighting my education, work experience. Accomplished Front Desk Receptionist with a proven track record at Bloomfield Dental Designs, adept in customer service and time management. Excelled in a high-volume environment, enhancing team collaboration and improving appointment scheduling efficiency. Mastered cash handling and confidentiality, significantly contributing to office workflow and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Bloomfield Dental Designs
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Organized and maintained files and records to ensure up-to-date documentation.
Front Desk Receptionist
Advanced Periodontics And Implant Dentistry
11.2023 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Collected Type payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
High School Diploma -
Visions Academy Charter High School
Newark, NJSkills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Team Collaboration
- Appointment Scheduling
- Work Prioritization
- Task Delegation
Accomplishments
Marathon runner
Timeline
Front Desk Receptionist
Advanced Periodontics And Implant Dentistry
11.2023 - Current
Front Desk Receptionist
Bloomfield Dental Designs
High School Diploma -
Visions Academy Charter High School