Yesenia Ruiz
Wasco,CA
Summary
Reliable team member, adaptive to changing needs, and consistently focused on achieving result. Strong organizational skills and a fast learning ability. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Order Fulfillment Associate
Amazon
Shafter, CA
07.2023 - 10.2023
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks.
- Handled high-priority orders with urgency, prioritizing their prompt processing to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Streamlined order fulfillment processes by implementing efficient picking techniques.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Maintained compliance with workplace safety protocols, reducing the risk of accidents or injuries on the job.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
Logistics Assistant
Famous Vineyards
Richgrove, CA
10.2019 - 02.2020
- Reconcile harvest release tickets transfer orders.
- Material data entry.
- Assist with clerical activities at the docks involving pallet labeling.
- Data entry
- Inventory
- Shipping
- Balancing harvest release tickets.
Receptionist
Wasco Chiropractic
Wasco, CA
01.2008 - 09.2019
- Answered and directed phone calls, providing information and assistance to patients and staff.
- Handled patient inquiries with professionalism and empathy, addressing concerns and providing solutions.
- Processed insurance claims and verifications through specialized billing software.
- Maintained a clean and organized reception area, creating a welcoming environment for patients.
- Assisted with medical coding and billing tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Scheduled patient appointments and followed up with reminder phone calls.
Education
High School Diploma -
Wasco High School
Wasco, CA01-2006
Skills
- Appointment scheduling
- Microsoft office
- HIPAA compliance
- Insurance verification
- Payment collection
- Reminder calls
- Medical charting
- Medical billing and coding
- Co-payment collection
- Typing and filing
- Customer service
- Data entry
- Patient billing
- Patient referral
- Medical records verification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
Medical Assistant
Timeline
Order Fulfillment Associate
Amazon
07.2023 - 10.2023
Logistics Assistant
Famous Vineyards
10.2019 - 02.2020
Receptionist
Wasco Chiropractic
01.2008 - 09.2019
High School Diploma -
Wasco High School