Marielena Torres
Davenport,FL
Summary
Dedicated Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
DKNY
Orlando, Florida
05.2022 - Current
- $ 3 million dollar store achieved by maximizing profitability through excellent customer service
- Assist in the development of a sales-focused store sales staff
- Train new associates to company standards
- Coach in the moment to help them achieve personal and company expectations
- Payroll
- Loss prevention
- Scheduling
- Recruiting
- SFS orders
Assistant Store Manager
Karl Lagerfeld Paris
Sunrise, Florida
09.2021 - 05.2022
- $4.2 million dollar store
- Ensured that the store is properly organized
- Customer complaints are promptly addressed
- Inspired and motivated employees
- Recruit and interview
- Payroll
- Maintained a large clientele database
- Increased sales and reduced shrinkage by providing excellent customer service and following standard procedures
- Took part on Major monthly floorsets
- Replenished merchandise
- Greeted customers, answered questions
- Maintained the store's overall appearance
- Advertised and promoted
- SFS orders
Assistant Store Manager
Steve Madden
Sunrise, Florida
05.2014 - 10.2021
- 5 million dollar store by the end of 2020. #1 store on the company 3 years in a row during Black Friday.
- 2nd in command to the store manager
- Worked on associates weekly schedules
- Analyze store numbers daily
- Payroll
- Loss prevention
- Supply orders on a monthly basis
- Recruit, hire and train
- Process damages and mis mates
- Coached in the moment with product knowledge
- Merchandised floor and replenished
Assistant Manager
Juicy Couture
Sunrise, Florida
10.2013 - 05.2014
- Assisted in recruiting and training new staff
- Ensured that all customers were receiving outstanding customer service
- Loss prevention
- Resolved customer complaints in a timely manner
- Held team accountable for daily, weekly and monthly sales
- Maintained visual standards
- Replenished/shipment on a daily basis
- Executed open and closing procedures
- Set goals to achieve weekly and monthly goals
- In charge of store last months of store closing down
- Made sure all proper procedures were being done
Assistant Manager
White House Black Market
Lake Grove, New York
05.2011 - 09.2013
- Supervised associates and engaged in sales
- Trained associates on merchandising the sales floor
- Major floor set
- Markdowns and transfers
- Communicated personal sales to associates
- Motivated and coached
- Recruit and Developing
- Prepared weekly schedules
- Maintained clientele database
- Took part of weekly meetings to review store sale
Visual Sales Manager
Bebe
Lake Grove, New York
04.2005 - 03.2011
- Evaluated performance of sales associates on a weekly basis
- Motivated team and coached in the moment
- Provided feedback to store manager (associates and merchandise)
- Loss prevention
- Prep inventory
- Major and minor floor sets
- Shipment and markdowns
Key Holder
Forever XXI
Lake Grove, New York
07.2003 - 04.2005
- Processed return and exchanges
- Trained new cashiers
- Assist customers with any issues they had at the register
- Overnight inventory
- Shipment
- Floor sets
Education
Associates Degree - Fashion Design
The art Ins:tute Of New York City
01.2007
Skills
- Customer service
- Weekly Payroll
- Employee training
- Reliable and dependable
- Cheerful and energetic
- Advertising
- Bilingual
- Loss prevention
- Employee scheduling
- Positive outlook
- Excellent time management
- Team Leadership
- Computer literate
- Flexible
- Excellent multi-tasker
- Approachable
- Dedicated team player
- Fashion knowledge
- Sales strategies
- Merchandising
Timeline
Assistant Store Manager
DKNY
05.2022 - Current
Assistant Store Manager
Karl Lagerfeld Paris
09.2021 - 05.2022
Assistant Store Manager
Steve Madden
05.2014 - 10.2021
Assistant Manager
Juicy Couture
10.2013 - 05.2014
Assistant Manager
White House Black Market
05.2011 - 09.2013
Visual Sales Manager
Bebe
04.2005 - 03.2011
Key Holder
Forever XXI
07.2003 - 04.2005
Associates Degree - Fashion Design
The art Ins:tute Of New York City