YESENIA SMALLWOOD
Colorado Springs,CO
Summary
I am very hard working and self motivated. I come to work happy and ready to conquer the day. I will never let personal issues interfere with work, I am reliable and responsible. I love developing relationship with regular customers. my goal is to make my guest happier than when they entered the establishment. I take pride in any job I have, while moving up in my positions.
Overview
11
11
years of professional experience
Work History
Shift Leader
Solar Roast Coffee
Colorado Springs, CO
03.2025 - Current
- Supervised team operations, ensuring compliance with safety protocols and company standards.
- Trained new employees on operational procedures and customer service excellence.
- Monitored inventory levels, facilitating timely restocking to meet demand.
- Implemented process improvements, enhancing workflow efficiency and reducing waste.
Barista
Ristretto Stone
Port Orchard, WA
07.2020 - 05.2021
- Crafted high-quality espresso beverages with attention to detail and consistency.
- Provided exceptional customer service by engaging with guests and addressing inquiries promptly.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Trained new team members on beverage preparation techniques and company policies.
Member Service Representative
Navy Federal Credit Union
Silverdale, WA
06.2019 - 01.2020
- Provided exceptional customer service to members, enhancing satisfaction and loyalty.
- Resolved complex member inquiries efficiently, ensuring timely responses and solutions.
- Educated members on financial products and services, promoting informed decision-making.
- Processed transactions accurately, maintaining compliance with regulatory standards and internal policies.
Barista
Target
Silverdale, WA
07.2018 - 04.2019
- Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
- Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
- Brew coffee and tea, and fill containers with requested beverages.
Barista
Safeway
Colorado Springs, CO
05.2016 - 02.2018
- Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
- Brew coffee and tea, and fill containers with requested beverages.
- Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
Cashier
Short Stop Burgers
Colorado Springs, CO
08.2015 - 11.2016
- Maintained a clean restaurant establishment
- Creating customers food while accepting payments
- Kept lines running smoothly and efficiently
- Performed routine cleaning requirements in dining and preparation areas
Education
High School Diploma -
William J. Palmer High School
Colorado Springs, CO05.2016
Skills
- Active Listening to guest while devolving relationships with regulars
- Training barista to become SAT certified
- Taking inventory
- Customer and Personal Service excellent customer service
- Managing shifts
- Ordering paper products, food, syrups and pastry items for the kiosk
- Positive attitude
Timeline
Shift Leader
Solar Roast Coffee
03.2025 - Current
Barista
Ristretto Stone
07.2020 - 05.2021
Member Service Representative
Navy Federal Credit Union
06.2019 - 01.2020
Barista
Target
07.2018 - 04.2019
Barista
Safeway
05.2016 - 02.2018
Cashier
Short Stop Burgers
08.2015 - 11.2016
High School Diploma -
William J. Palmer High School