Yesenia Soto
Elmendorf
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
Work History
Online Personal Shopper
Walmart
Elmendorf
01.2025 - 06.2025
- Communicated product availability and delivery options to customers effectively.
- Satisfied customers with quick, accurate service under tight deadlines.
- Greeted customers and provided excellent customer service.
- Processed refunds, returns and exchanges efficiently.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Manager
Wingstop
Hobbs
07.2022 - 10.2024
- Trained staff on food safety and customer service protocols.
- Managed inventory levels to maintain product availability and quality.
- Coordinated staff schedules to optimize coverage during peak hours.
- Conducted regular training sessions to improve employee skills and knowledge.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
Education
Hobbs High School
Hobbs, New MexicoSkills
- Product knowledge
- Customer relationship management
- Team leadership
- Staff training and development
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Styling techniques
- Store relations
- Customer service expertise
- Sales experience
Timeline
Online Personal Shopper
Walmart
01.2025 - 06.2025
Manager
Wingstop
07.2022 - 10.2024
Hobbs High School