Yesenia Valencia
Kissimmee,FL
Summary
Organized Scheduling Coordinator with proactive attitude regarding production scheduling coordination. Over 10 years of experience in production and materials management. Consistently builds upon existing skills and learns new skills while completing projects within established timeframes.
Overview
7
7
years of professional experience
Work History
Scheduling Coordinator
Orlando Health
Orlando, FL
01.2023 - Current
- Monitor and maintain all schedules daily for appropriate departments and communicate all changes to assigned staff.
- Convey efficiently and accurately all PREP information, arrival time and location to patients in a prompt manner.
- Communicate regularly with our patients any inquiries regarding schedule changes or availability of services and products to resolve any service issues.
- Advocate for all our patients by listening and showing empathy in times of need and offering other alternative when necessary.
- Organized training sessions on proper scheduling techniques for new hires.
- Collaborated with other departments to coordinate resources when necessary.
- Efficiently and accurately gather and input all cases details as in ICD and CPT codes, patient demographics information, and all insurance details to be able to verify coverage.
Patient Service Specialist
Nemours Children's Hospital
Kissimmee, FL
06.2022 - 12.2022
- Assembled on a daily all templates and charts with the appropriate documentation for the physician to have an effective office visit with the patient.
- Answered incoming calls and responded to inquiries in a timely manner.
- Collect co-pays, deductible, co-insurance and balances on accounts. End of day balancing.
- Educated patients on available payment plans and financial assistance options.
- Scheduled appointments and managed patient records using electronic health record software.
- Verified patient coverage prior to appointment scheduling.
- Registered patients by verifying records to update computer system and patient charts.
- Triage and manage electronic communications daily. Scan all new paperwork into EMR or place in patient chart.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Clinic Surgery Scheduler
Colon and Rectal Clinic of Orlando
Orlando , FL
11.2020 - 06.2022
- Coordinated patient scheduling and appointment management for clinic surgery.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Communicated effectively with patients to ensure they were aware of their scheduled appointments and provided additional assistance as needed.
- Provided support to surgeons, nurses, and other staff members regarding clinic surgery scheduling processes.
- Verified accuracy of patient data prior to surgery scheduling.
- Responded quickly to inquiries from patients about their upcoming surgeries.
- Monitored incoming calls related to clinic surgery scheduling and responded promptly in a professional manner.
- Checked patient insurance and collected pre-authorizations from providers.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Routed laboratory or diagnostic results to appropriate staff.
- Arranged hospital admissions for patients as required.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Schedule Coordinator
Secure Transportation with Molina Medicaid
Orlando, FL
11.2016 - 04.2020
- Take inbound phone calls and input medical transportation reservations ensuring all customer requests are fulfilled in a courteous and professional manner.
- Maintain a clear line of contact with insurance to verify eligibility and authorizations.
- Analyze faxed requests and documentation to determine coverage and approval utilizing criteria; utilize nurses for medical reviews when necessary.
- Act as a liaison between the payer and clinic schedulers/medical support.
- Code each diagnosis of service and procedures according to standards.
- Responded promptly to inquiries about schedule changes or potential delays in completion times.
- Ensured accuracy of information entered into the system by verifying data entry accuracy.
Education
High School Diploma -
Poinciana High School
Kissimmee, FL06-2005
Some College (No Degree) -
Everest University - Orlando
OrlandoSkills
- Teamwork and Collaboration
- Schedule Management
- Strong work ethic
- Documentation and Reporting
- Problem-Solving
- Customer Engagement and Support
- Critical Thinking
- Skilled in Microsoft word, excel, and outlook
- Verbal and Written Communication
- Scheduling Proficiency
- Referral Coordination
- Insurance Verification
- Bilingual fluently in Spanish
Timeline
Scheduling Coordinator
Orlando Health
01.2023 - Current
Patient Service Specialist
Nemours Children's Hospital
06.2022 - 12.2022
Clinic Surgery Scheduler
Colon and Rectal Clinic of Orlando
11.2020 - 06.2022
Schedule Coordinator
Secure Transportation with Molina Medicaid
11.2016 - 04.2020
High School Diploma -
Poinciana High School
Some College (No Degree) -
Everest University - Orlando
Similar Profiles
Janet LivelyJanet Lively
Staff Nurse at Orlando HealthStaff Nurse at Orlando Health
Jackie S ThompsonJackie S Thompson
Hardware and Networking Technician at Orlando HealthHardware and Networking Technician at Orlando Health
Ambria BennettAmbria Bennett
Customer Support & Data Entry Specialist at Orlando HealthCustomer Support & Data Entry Specialist at Orlando Health
JAHAN VESAMIAJAHAN VESAMIA
Compensation Consultant at Orlando HealthCompensation Consultant at Orlando Health
SANDRA DELGADOSANDRA DELGADO
Customer Service Representative at GuidehealthCustomer Service Representative at Guidehealth