Yesenia Williams
Milwaukee,WI
Summary
Accomplished Medical Receptionist with a proven track record at Villa At Bradley Estates, enhancing patient satisfaction through efficient front desk operations and expert appointment scheduling. Skilled in HIPAA compliance and medical terminology, adept at time management, and fostering positive relations with healthcare personnel. Achieved significant improvements in patient flow and records accuracy. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 10 years.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Villa At Bradley Estates
08.2019 - 02.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Unit Secretary
Menomonee Falls Health Care
06.2014 - 07.2019
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Maintained current and accurate medical records for patients.
Education
High School Diploma -
Hamilton High School
Sussex, WI06.2013
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Registration
- HIPAA Compliance
Timeline
Medical Receptionist
Villa At Bradley Estates
08.2019 - 02.2024
Unit Secretary
Menomonee Falls Health Care
06.2014 - 07.2019
High School Diploma -
Hamilton High School
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