Highly motivated Sales Associate with extensive customer service and sales experience. Accomplished and energetic individual with a solid history, and a motivated leader.
Overview
6
6
years of professional experience
Work History
Sales Associate
James Avery Craftsmen
11.2022 - Current
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Provided positive first impressions to welcome existing, new, and potential customers.
Used in-store system to locate inventory and place special orders for customers.
Developed strong rapport with customers and created positive impression of business.
Retail Store Manager
Metro By T-Mobile
07.2019 - 03.2022
Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
OPTOMETRIC ASSISTANT/Receptionist
NGHIA TRAN, O.D. FAMILY EYE CARE
11.2017 - 07.2019
Enhanced patient satisfaction by providing efficient and friendly service during their visits.
Streamlined appointment scheduling, resulting in improved patient flow and reduced wait times.
Managed inventory of optical supplies, ensuring availability of necessary materials for daily operations.
Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
Scheduled appointments, handled referrals and ordered supplies for optometric practice.