Summary
Overview
Work History
Education
Skills
Timeline
Server

Yesenya Youtsey

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

5
5
years of professional experience

Work History

Server

Millcreek Cattle Co.
03.2019 - 05.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in a high-traffic restaurant while maintaining calm, professional demeanor.

Server

Shiki Sushi
02.2018 - 02.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Hostess

Isabella's Italian Restaurant
05.2016 - 04.2017
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.


Education

High School Diploma -

Citrus Valley High School
Redlands, CA
06.2015

Skills

  • Food Sales and Promotion
  • Check Payment Processing
  • Seating Assignment Preparation
  • Guest Relations Management
  • High-Volume Dining
  • Menu Memorization
  • Dining Customer Service
  • To-Go Order Preparation
  • Order Accuracy
  • Adaptable and Flexible
  • Anticipating Guest Needs
  • Course Suggestions

Timeline

Server

Millcreek Cattle Co.
03.2019 - 05.2021

Server

Shiki Sushi
02.2018 - 02.2019

Hostess

Isabella's Italian Restaurant
05.2016 - 04.2017

High School Diploma -

Citrus Valley High School

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Yesenya Youtsey