Summary
Overview
Work History
Education
Skills
Education and Training
Languages
Timeline
Generic

YESICA DE LA CRUZ

Miami

Summary

Human Resources and Customer Service Technician with strong experience in administrative support, employee recruitment, onboarding, training coordination, and client service. Skilled in problem-solving, interpersonal communication, and conflict resolution. Dedicated to fostering a positive work environment, and delivering excellent service to employees and customers.

Overview

4
4
years of professional experience

Work History

Sales Associate

Burlington
Hallandale
09.2025 - 12.2025
  • Supported inventory management by restocking shelves regularly.
  • Helped customers find specific products and answered questions
  • Assisted customers with product selection, sizing and styling.
  • Maintained store cleanliness and organized merchandise displays.

Retail Sales Associate - Part Time

Burlington
Hallandale
03.2025 - 05.2025
  • Stock and organize merchandise on sales floors.
  • Maintain a clean and orderly store environment.
  • Support loss prevention efforts and store policies.

Assistant Human Resources

VIVA 1A
Barranquilla
02.2022 - 03.2024
  • Supported recruitment and hiring processes.
  • Maintained and updated employee records.
  • Coordinated onboarding and training sessions.
  • Managed attendance reports and assisted with payroll documentation.

Education

Technologist - Human Talent Technologist

SENA
Barranquilla, Colombia
11-2021

Technician - Customer Service Technician

GENTE ESTRATEGICA
Barranquilla, Colombia
11-2015

Skills

  • Customer service
  • Team collaboration
  • Multitasking and organization
  • Attention to detail
  • Issue documentation

Education and Training

other,other

Languages

  • Spanish
  • English Basic

Timeline

Sales Associate

Burlington
09.2025 - 12.2025

Retail Sales Associate - Part Time

Burlington
03.2025 - 05.2025

Assistant Human Resources

VIVA 1A
02.2022 - 03.2024

Technologist - Human Talent Technologist

SENA

Technician - Customer Service Technician

GENTE ESTRATEGICA
YESICA DE LA CRUZ