Yesli Blanco
McLean,VA
Summary
Dynamic professional with proven customer service and problem-solving skills honed at Fashion Q. Excelled in teamwork and collaboration, significantly enhancing store visual appeal and customer satisfaction. Demonstrated exceptional multi-tasking strength across diverse roles, ensuring efficiency and reliability. Skilled in stock management and adept at creating positive customer experiences.
Overview
2
2
years of professional experience
Work History
Sales Associate
Fashion Q
Tysons Corner, VA
11.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Receptionist
INOVA
Fairfax, VA
01.2023 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
Cleaning Assistant
López Flooring
Columbia, MD
03.2022 - 12.2022
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Handled equipment, chemicals, and materials properly and with caution.
- Enhanced cleanliness standards by consistently maintaining a well-organized and sanitized work environment.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Education
Graduate Certificate -
McLean High School
McLean, VA06.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Flexible Schedule
- Stocking and Receiving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Fashion Q
11.2023 - 08.2024
Receptionist
INOVA
01.2023 - 04.2023
Cleaning Assistant
López Flooring
03.2022 - 12.2022
Graduate Certificate -
McLean High School