Yeslin Mata-Suarez
Athens,GA
Summary
Attentive Counter Specialist experienced in delivering exceptional customer service and efficiently processing cash and credit card transactions. Demonstrated ability to multitask and manage time effectively, ensuring every customer receives a positive and memorable experience. Proven track record of meeting company needs through organized practices and adaptability in high-pressure situations.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Front of House Employee
Maepole
Athens, GA
04.2026 - Current
- Greeted customers warmly and provided excellent customer service.
- Managed cash register, processing transactions accurately to ensure efficient service.
- Assisted with food preparation and ensured cleanliness standards were met.
- Supported team members during busy shifts to maintain smooth operations.
- Maintained inventory levels and restocked supplies to support uninterrupted operations.
- Explained menu items, took orders, and delivered food courses promptly to enhance customer experience.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
Pool Attendant
Athens Country Club
Athens, MI
04.2026 - 08.2026
- Monitored pool area for safety and cleanliness standards.
- Assisted members with poolside needs and inquiries.
- Maintained pool equipment and reported issues promptly.
- Greeted customers upon arrival at the pool area.
- Checked locker rooms for cleanliness, picking up trash and reporting issues to supervisor.
- Collected used towels and properly disposed of waste.
- Folded and stacked clean towels to prepare for guests.
Restaurant Hostess
La Cabana Bogart
Bogart, Georgia
05.2024 - 05.2025
- Greeted guests warmly upon arrival, ensuring a positive first impression.
- Managed reservation system, coordinating seating arrangements efficiently.
- Assisted guests with menu inquiries, providing detailed information on offerings.
- Maintained cleanliness and organization of front-of-house areas during service.
- Collaborated with servers to ensure timely table turnover and guest satisfaction.
- Handled guest complaints with professionalism, striving for effective resolutions.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
Education
Clarke Central High School
Athens, GASkills
- Bilingual
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Cash handling
- Communication skills
- Problem-solving
- Positive demeanor
- Multitasking and organization
- Sanitation standards
- Greeting guests
Languages
English
Professional
Spanish
Professional
Timeline
Front of House Employee
Maepole
04.2026 - Current
Pool Attendant
Athens Country Club
04.2026 - 08.2026
Restaurant Hostess
La Cabana Bogart
05.2024 - 05.2025
Clarke Central High School