Yesly Benitez Castro
Washington,DC
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
6
6
years of professional experience
Work History
Hostess
Las Gemelas
06.2021 - 12.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales Associate
J.Crew
Washington, DC
03.2019 - 10.2019
- Assisted in marketing efforts while building rapport with customers by inviting them to special store events
- Performed daily department tasks.
- Provided comprehensive follow-up, often going between customer and vendors to resolve issues, and tailoring resolutions to meet customer needs
- Cash handling accuracy
- Excellent communication skills
Keyholder
Bath & Body Works
Oxon Hill, MD
04.2018 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Keyholder
Hollister.Co
Tysons Corner, VA
10.2017 - 03.2018
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Hostess
Washington, Holiday Inn
03.2016 - 05.2017
- Outgoing and friendly personality and demeanor
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Skilled Reservations scheduling
- Great interpersonal and communication skills
- Extensive knowledge of the fine dining industry
Education
Bachelor of Science - Web And Digital Design
University of Maryland - Global Campus
Maryland08.2024
Associate of Arts - Interior Design
Montgomery College
Rockville, MD06.2021
Skills
- Merchandising knowledge
- Retail loss prevention
- Dispute mediation
- Inventory control
- Dining Crew Workflow Optimization
- Customer Relationship Management
- Multitasking Strengths
- Sales Training
- Cash Handling Accuracy
Timeline
Hostess
Las Gemelas
06.2021 - 12.2021
Sales Associate
J.Crew
03.2019 - 10.2019
Keyholder
Bath & Body Works
04.2018 - 12.2018
Keyholder
Hollister.Co
10.2017 - 03.2018
Hostess
Washington, Holiday Inn
03.2016 - 05.2017
Bachelor of Science - Web And Digital Design
University of Maryland - Global Campus
Associate of Arts - Interior Design
Montgomery College
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