Yessenia Guzman
Henderson
Summary
Dynamic and results-driven Insurance Agent with extensive experience at Sutherland Global Service. Proven track record in exceeding sales quotas and enhancing client retention through exceptional customer service and effective communication. Skilled in policy management and fluent in Spanish, leveraging critical thinking to resolve issues and build lasting client relationships.
Professional insurance specialist with track record of delivering client-focused solutions and driving positive outcomes. Adept at navigating complex policies, risk assessment, and customer relationship management. Strong team collaborator, adaptable to changing needs, and consistently reliable in achieving organizational goals. Skilled in sales strategies, policy analysis, and client advisory services.
Overview
10
10
years of professional experience
Work History
Insurance Agent
Sutherland Global Service
05.2017 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
Insurance Agent
Estrella Insurance
05.2016 - 05.2017
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Insurance Agent
Rodney D. Young Insurance
03.2015 - 05.2016
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
No Degree - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL09-2025
High School Diploma -
Las Vegas High School
Las Vegas, NV05-2010
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client relations
- Client retention
- Upselling
- Data entry
- Critical thinking
- Billing procedures
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
Sutherland Global Service
05.2017 - Current
Insurance Agent
Estrella Insurance
05.2016 - 05.2017
Insurance Agent
Rodney D. Young Insurance
03.2015 - 05.2016
No Degree - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Las Vegas High School
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