Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
ReceptionistCall Center RepresentativeWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Seagoville, TXDallas, TX
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Yessenia Ovalle
Seagoville,TX
Work Preference
Summary
Bilingual administrative professional with expertise in customer service and office management. Known for exceptional organizational skills and effective call handling, committed to supporting team success and improving customer experiences.
Overview
6
6
years of professional experience
Work History
Receptionist
Robert Blocker
Dallas, TX
04.2011 - 09.2013
- Maintained calendar for office personnel.
- Organized office supplies, ensuring availability and efficient usage.
- Handled mail and packages, distributing items to staff promptly.
- Assisted in maintaining a clean and professional reception area.
- Coordinated meetings by preparing rooms and necessary materials.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Developed and maintained a filing system for essential documents, improving office organization.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
Call Center Representative
Herbalife
Dallas, TX
06.2007 - 02.2011
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Assisted customers in product selection, ensuring they received accurate information.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Education
High School Diploma -
Continental Academy
Dallas Texas02-2007
Skills
- Call handling
- Client management
- Data entry
- Time management
- Multitasking and prioritization
- Bilingual
Languages
Spanish
Professional
Timeline
Receptionist
Robert Blocker
04.2011 - 09.2013
Call Center Representative
Herbalife
06.2007 - 02.2011
High School Diploma -
Continental Academy