Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yessica Duran

Fort Worth,TX

Summary

Dynamic leader with a proven track record at MD Kids Pediatrics, enhancing practice operations and patient flow through strategic planning and workflow management. Excelled in staff management and policy implementation, boosting team performance and patient satisfaction. Skilled in communication and bilingual, adept at fostering collaborative environments and driving significant improvements in healthcare delivery.

Overview

12
12
years of professional experience

Work History

Practice Manager

MD Kids Pediatrics
03.2022 - Current
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Developed policies and procedures for effective practice management.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.

Medical Receptionist

MD Family Clinic
11.2016 - 03.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Completed patient referrals to other medical specialists.
  • Assisted with medical coding and billing tasks.

Sales Agent

Cavender Motors
01.2012 - 08.2012
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.

Education

No Degree -

Polytechnic High School
Fort Worth, TX

Skills

  • Practice Management
  • Workflow Management
  • Staff Management
  • Policy Implementation
  • Employee performance
  • Strategic Planning
  • Electronic Health Records
  • Payroll Administration
  • Supplies Ordering
  • Workflow Planning
  • Marketing
  • Performance Metrics
  • Decision-Making
  • Training and mentoring
  • Patient Advocacy
  • Conflict resolution
  • Leadership
  • Communication
  • Customer service
  • Multitask
  • Bilingual
  • Administrative Skills

Timeline

Practice Manager

MD Kids Pediatrics
03.2022 - Current

Medical Receptionist

MD Family Clinic
11.2016 - 03.2022

Sales Agent

Cavender Motors
01.2012 - 08.2012

No Degree -

Polytechnic High School
Yessica Duran