Yessica Leon
Miami,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Server
Topgolf
Pompano Beach, Florida
11.2023 - Current
- Provided exceptional customer service in a fast-paced entertainment environment.
- Took orders and communicated with kitchen staff for timely food preparation.
- Delivered food and beverages to guests while ensuring accuracy and presentation.
- Assisted guests with menu selections and answered questions about offerings.
- Maintained cleanliness and organization of dining areas and service stations.
- Collaborated with team members to enhance overall guest experience during events.
- Processed payments efficiently using point-of-sale systems for accurate transactions.
- Managed inventory levels of supplies to ensure optimal service efficiency.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Stocked service areas with supplies during slow periods.
Collector Agent
Account Receivable Solutions
Miramar, Florida
02.2021 - 11.2023
- Managed customer accounts and resolved payment discrepancies effectively.
- Conducted regular follow-ups with clients to secure outstanding payments.
- Utilized collection software to track and manage accounts receivable efficiently.
- Provided exceptional customer service while negotiating payment arrangements.
- Collaborated with team members to enhance collection strategies and processes.
- Analyzed account information to identify collection opportunities and trends.
- Maintained accurate records of all communication with clients regarding payments.
- Educated clients on payment options and consequences of non-payment clearly.
- Processed payments by phone, mail, or online banking systems.
- Responded promptly and professionally to customer inquiries via telephone, email or written correspondence.
- Provided customer service support regarding issues such as billing inquiries, payment arrangements.
- Analyzed customer data and developed strategies for successful resolution of outstanding debts.
- Verified customer accounts to ensure accuracy of information and payment status.
- Ensured compliance with all federal and state regulations related to debt collections.
- Maintained detailed records of collection activities and correspondence with customers.
- Negotiated repayment plans with customers in order to bring past due accounts current.
- Participated in training sessions designed to increase knowledge of relevant laws and regulations governing debt collections.
Representative
Modivcare
Miami, FL
06.2019 - 12.2020
- Assisted clients with inquiries and service requests efficiently.
- Communicated effectively with team members to ensure smooth operations.
- Documented interactions in the client management system accurately.
- Educated clients on available services and procedures clearly.
- Maintained organized records of client communications and follow-ups.
- Collaborated with colleagues to enhance service delivery processes.
- Handled routine administrative tasks to support daily operations.
- Provided timely updates to clients regarding their service status.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Answered phone calls and directed them to appropriate personnel.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Provided customer service by answering product and service related questions.
- Participated in training sessions designed to improve overall job performance.
- Greeted customers and responded to inquiries in a timely manner.
- Assisted customers with order placement, returns, exchanges, and refunds.
Cashier
Everglades Holiday Park
Southwest ranches, FL
12.2017 - 10.2018
- Assisted customers with inquiries and provided information about park attractions.
- Maintained cleanliness and organization of cashier area and surrounding spaces.
- Handled cash, credit, and debit payments accurately during peak hours.
- Supported promotional activities by informing customers of special offers and events.
- Ensured compliance with safety and sanitation standards at all times.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
American Christian School
Miami, FLSkills
- Customer service
- Point-of-sale operations
- Order accuracy
- Menu knowledge
- Food safety compliance
- Payment processing
- Client communication
- Collection strategies
- Service delivery improvement
- Problem solving
- Team collaboration
- Safe food handling
- Responsible beverage service
- Hospitality service expertise
- Food safety
- Food inspection
- Table setting arrangements
- Guest engagement
- Cleanliness standards
- Food station setup
- Food spoilage prevention
- Dish preparation
- Allergy awareness
- Table setting knowledge
- Food running
- Calm demeanor
- Supply restocking
- POS operation
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Server
Topgolf
11.2023 - Current
Collector Agent
Account Receivable Solutions
02.2021 - 11.2023
Representative
Modivcare
06.2019 - 12.2020
Cashier
Everglades Holiday Park
12.2017 - 10.2018
American Christian School