Yessica Lopez
Romeoville,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Manager
Catch 35
01.2014 - Current
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Onboarded new employees with training and new hire documentation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Dental Assistant
Creekside Dental
04.2017 - 06.2018
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Scheduled and confirmed patient appointments.
- Prepared patient x-rays and images for dentist review.
- Prepared patient X-rays and images for review by dentist.
- Took dental images following strict patient protection rules, applying lead aprons.
- Monitored patient comfort and safety during dental procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Dental Assistant
Prestine Dental
06.2014 - 07.2015
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Server
Applebee's
04.2011 - 11.2014
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Dental Hygiene
Joliet Junior College
Joliet, ILDilpoma -
Plainfield North Highschool
Plainfield, IL05.2009
Skills
- Customer Service
- Coordinate Events
- Business Planning
- Information Confidentiality
- Staff Management
- Accounting Techniques
- Process Payments
- Public Health
- Customer Relationship Management
- Contract Development and Management
- Greet Guests
- Assist Customers
- Train Employees
- Manage Budgets
- Sales Activities
- Managing Appointments
- Configuration and Management
Languages
Spanish
Native or Bilingual
Timeline
Dental Assistant
Creekside Dental
04.2017 - 06.2018
Dental Assistant
Prestine Dental
06.2014 - 07.2015
Manager
Catch 35
01.2014 - Current
Server
Applebee's
04.2011 - 11.2014
Dental Hygiene
Joliet Junior College
Dilpoma -
Plainfield North Highschool
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