Yessica Pacheco
NY
Summary
Experienced administrative and clinical support professional with over 8 years of experience in dental settings. Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to adapt quickly to new environments. Eager to contribute to team success while continuing to develop professionally. Brings a positive attitude and a strong commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Treatment Coordinator
Westchester Dental Group
White Plains, NY
09.2025 - Current
- Present and coordinate comprehensive treatment plans, ensuring patients understand procedures, insurance coverage, and financial responsibilities.
- Perform insurance verification, submit pre-authorizations, and follow up on pending claims.
- Process patient payments and assist with accounts receivable follow-up.
- Manage daily scheduling to optimize provider productivity and patient flow.
- Streamlined appointment scheduling processes to optimize clinic workflow and reduce wait times.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Dental Receptionist / Administrative Support
Yapor Dental PC
New York, NY
01.2019 - 01.2025
- Managed scheduling, confirmations, and recall systems in a high-volume dental practice.
- Conducted insurance verification and followed up on outstanding claims to support revenue consistency.
- Coordinated communication between patients, providers, and laboratory services.
- Maintained organized, HIPAA-compliant patient records.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Conducted regular audits of Medicaid billings to identify potential errors or discrepancies, preventing costly fines or penalties from regulatory agencies.
Receptionist
Buccal Dental
New York, NY
01.2014 - 01.2018
- Managed appointment scheduling and front desk operations.
- Assisted with patient intake and administrative documentation.
- Coordinated communication between clinical staff and patients.
- Developed and managed office social media content to promote services and increase patient engagement.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
Education
Bachelor of Science - Pre-Dental & Biological Sciences
Arizona State University
OnlineDental School - Dentistry
Technological University of Santiago (UTESA)
Santiago, Dominican RepublicAssociate in Liberal Arts and Science - undefined
Hostos Community College
01.2026
High School - Accounting & Finance Concentration
Politécnico Ramón Dubert Novo
01.2013
Skills
- Microsoft Excel (coursework completed)
- Easy Dental
- Dentrix
- Weave
- NexHealth
- HIPAA compliance
- NexHealth
- HIPAA compliance
LANGUAGES
ENGLISH
SPANISH
Research Experience
Stem Cells Research - Hostos Community College
- Conducted research on stem cells, including data collection and literature research.
- Presented research through oral and poster presentations at multiple academic symposiums, including STEM Day/CUNY research conferences.
- Collaborated with faculty and peers in the development and refinement of research materials.
- Developed skills in scientific inquiry, research analysis, and presentation of complex scientific information.
Timeline
Treatment Coordinator
Westchester Dental Group
09.2025 - Current
Dental Receptionist / Administrative Support
Yapor Dental PC
01.2019 - 01.2025
Receptionist
Buccal Dental
01.2014 - 01.2018
Associate in Liberal Arts and Science - undefined
Hostos Community College
High School - Accounting & Finance Concentration
Politécnico Ramón Dubert Novo
Bachelor of Science - Pre-Dental & Biological Sciences
Arizona State University
Dental School - Dentistry
Technological University of Santiago (UTESA)