Yessica Vasquez
Oklahoma City
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
6
6
years of professional experience
Work History
Store Manager
Check Into Cash
Oklahoma City
03.2024 - Current
- Maintained accurate records of employee performance reviews.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Assisted with the preparation and closing of loan documents.
- Processed loan requests promptly and efficiently according to established procedures.
Customer Service Representative
Maximus
Oklahoma City
06.2022 - 02.2024
- Mentored junior team members and managed employee relationships.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
Front End Manager
Uptown Grocery Co
Oklahoma City
08.2019 - 01.2021
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Coordinated with back-end developers to ensure proper functioning of front end applications.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Resolved technical issues related to the front end development process.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
Education
High School Diploma -
Emerson Alternative High School
Oklahoma City05-2017
Skills
- Employee training
- Performance management
- Customer service
- Cash handling
- Sales strategies
- Reliable
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Store Manager
Check Into Cash
03.2024 - Current
Customer Service Representative
Maximus
06.2022 - 02.2024
Front End Manager
Uptown Grocery Co
08.2019 - 01.2021
High School Diploma -
Emerson Alternative High School