Yetleni Machado
Laredo,TX
Summary
Attentive Assistant Store Manager with analytical and driven approach to continuous improvement, offering over 7 years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
VANS, VF Corporation
Laredo , TX
12.2022 - Current
- Manage the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maximize store sales, achieve store sale goals as much as possible and monitor sales progress and results.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervise a team of employees and provide ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Support the Store Manager with recruiting and interviews.
- Demonstrate clear communication, training and coaching to assist in setting expectations on customer engagement, store policies and procedures.
Retail Sales Supervisor
VANS, VF Corporation
Laredo , TX
08.2021 - 12.2022
- Assist in strategically maximizing store sales, achieving store sales goals and monitor sales progress & results against key targets.
- Help foster a consumer centric mindset and model selling behaviors through genuine interactions with consumers.
- Provide direct feedback, coaching and supervision of the associates and the in-store experience.
- Help coach and lead a team to exceed sales results.
- Ensure that the store team is engaging with each customer to create an authentic brand experience and assist with visual merchandising standards within the store.
- Adhere to policies, procedures, standards and practices that align with company directives.
- Foster a great consumer experience in all situations, leading by example.
Retail Sales Lead
Vans, VF Corporation
Laredo , TX
01.2020 - 07.2021
- Assist in maximizing and achieving store sales and goals by monitoring sales progress & results against key targets.
- Foster a consumer centric mindset and an inclusive store environment, while modeling selling behaviors through genuine interactions with consumers.
- Assist in providing direct feedback, coaching and supervision of the associates.
- Regularly interact with consumers within the store, providing a high level of customer service.
- Provide feedback to store associates and adhere to policies, procedures and practices that align with company directives.
- Greeted customers, answered questions, and provided assistance with selections.
- Performed cashier duties such as taking payments and processing returns and exchanges.
- Organized merchandise displays to attract customers and promote sales.
- Ensured that the store was clean and organized at all times.
Retail Stock Supervisor
Vans, VF Corporation
Laredo , TX
10.2017 - 04.2019
- Process/perform incoming shipment functions. Check in and audit per policy.
- Prepare out-going store shipping functions.
- work with a team to exceed store results and will adhere to policies, procedures and practices that align with company directives.
- Ensure all in-bound and out-bound merchandise is accurate, report any discrepancies to store manager.
- Maintain a clean, organized, and efficient stock area.
- Develop a high level of product knowledge of all categories of merchandise and complete training as assigned.
- Be proactive in Loss Prevention initiatives.
Retail Sales Associate
Vans, VF Corporation
Laredo , TX
07.2017 - 10.2017
- Build sales by maintaining a consumer centric mindset and using selling behaviors through genuine interactions with consumers.
- Ensure the store is consistently recovered and consumer ready by meeting brand standards.
- Use strong verbal and nonverbal communication skills to exceed sales results.
- Regularly interact with consumers within the store, providing a high level of customer service.
- Adhere to policies, procedures and practices that align with company directives.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
Education
High School Diploma -
Lyndon B Johnson
Laredo, TX05-2017
Skills
- Department Oversight
- Store Organization
- Stock management
- Inventory Control
- Strategic Planning
- Business Development
- Loss Prevention
- Cash auditing
- Staff Scheduling
- Customer Service
- Relationship building and management
- POS systems operations
- Mentoring and Coaching
- Upselling and Cross Selling
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Store Manager
VANS, VF Corporation
12.2022 - Current
Retail Sales Supervisor
VANS, VF Corporation
08.2021 - 12.2022
Retail Sales Lead
Vans, VF Corporation
01.2020 - 07.2021
Retail Stock Supervisor
Vans, VF Corporation
10.2017 - 04.2019
Retail Sales Associate
Vans, VF Corporation
07.2017 - 10.2017
High School Diploma -
Lyndon B Johnson
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