Yetunde Littlefield
New Hyde Park,NY
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
An Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Department of Homeless Services
New York, NY
06.2023 - Current
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Investigated accidents or incidents occurring during shift hours.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
Case Manager Supervisor
Experis
Brooklyn , NY
07.2022 - 03.2023
- Supervised, trained and evaluated Case Managers in the delivery of services to clients.
- Developed and implemented policies and procedures for case management staff.
- Conducted weekly meetings with Case Managers to review cases and discuss any issues or concerns.
- Monitored caseloads for timely completion of tasks and client outcomes.
- Provided resources and referrals to clients as needed.
- Collaborated with other departments within the organization to ensure that all client needs were met.
- Maintained confidential records regarding clients' medical history, treatment plans and progress toward goals.
- Served as a liaison between the organization and external agencies providing support services for clients.
Manager of Operations
Experis
New Hyde Park, NY
05.2021 - 06.2022
- Hired and onboarded team members to meet immediate and expected demand.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Created company handbook to document corporate policies and procedures.
Supervisor of Operations
Medasource
New Hyde Park, NY
01.2020 - 04.2021
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Addressed customer concerns with suitable solutions.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Presented performance and productivity reports to supervisors.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Collaborated with team leaders on quality audits.
Patient Care Coordinator
CTG
Buffalo, NY
06.2018 - 12.2020
- Processed patient intake information and updated medical records prior to treatment.
- Scheduled evaluations and procedures for patients.
- Communicated with patients to ensure quality of care and develop care plans.
- Provided administrative support for patient care staff.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Collaborated with clinical and administrative staff to meet patient needs.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
Education
Bachelor of Science - Mass Communications And Media Technology
Leed City University
Lagos, Nigeria04.2014
Skills
- Process Improvement Strategies
- Decision Making
- Operations Monitoring
- Solutions Development
- Problem-Solving
- Multidisciplinary Collaboration
- Team Leadership
- Budget Development and Management
- Staff Management
- Customer-Oriented
Timeline
Shift Supervisor
Department of Homeless Services
06.2023 - Current
Case Manager Supervisor
Experis
07.2022 - 03.2023
Manager of Operations
Experis
05.2021 - 06.2022
Supervisor of Operations
Medasource
01.2020 - 04.2021
Patient Care Coordinator
CTG
06.2018 - 12.2020
Bachelor of Science - Mass Communications And Media Technology
Leed City University
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