Yexelyn Salazar
Amarillo,TX
Summary
Adept at managing high-stress situations, I excelled at R and M Services by enhancing operational efficiency and fostering professional relationships. My expertise in data entry and problem-solving led to a significant reduction in dispatch errors. Skilled in customer service and team collaboration, I consistently ensured timely and effective communication across all levels and translating.
Overview
2
2
years of professional experience
Work History
Dispatcher
R&M Services
08.2023 - 02.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
Education
Bachelor - Psychology
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Stress tolerance
- Time management
- Problem-solving
- Work order management
- Incident reporting
- Conflict resolution
- Multitasking and organization
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher - R&M Services
08.2023 - 02.2025
Amarillo College - Bachelor, Psychology
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