Yeyka Guzman
Hartford,CT
Summary
Proven track record of being responsible and diligent in customer satisfaction at Lowes through meticulous attention to visual merchandising and exceptional service. Skilled in communication and computer use, excel in creating positive environments and achieving targets. Fluent in Spanish, a strong work ethic and detail-oriented approach drive continuous improvement and operational excellence.
Overview
8
8
years of professional experience
Work History
Merchandising Service Associate
Lowes
10.2021 - Current
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Contributed to positive workplace culture by collaborating effectively with colleagues across departments.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Provided exceptional customer service by addressing inquiries and offering personalized product recommendations.
- Updated pricing and signage to complete product displays and educate customers.
Merchandising Service Manager - Overnight
Lowes
11.2020 - 10.2021
- Managed diverse team of 10 employees, providing clear direction and support for optimal productivity and job satisfaction.
- Maintained safe and clean store environment in accordance with health and safety regulations, minimizing risks to customers and staff.
- Conducted regular performance evaluations for team members, offering constructive feedback and coaching opportunities for continuous improvement.
- Fostered positive work environment by maintaining open lines of communication with all team members and addressing concerns promptly.
Merchandising Service Associate
Lowes
07.2019 - 11.2020
- Performed weekly maintenance on displays, keeping them clean, organized, and up-to-date with seasonal trends.
- Understands customers' needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of store and walking them through projects when necessary
- Demonstrates sincere appreciation to customers
Packing Operator
OMG Inc.
11.2018 - 07.2019
- Maintained clean and organized work environment, optimizing productivity and minimizing errors.
- Kept production lines running smoothly and efficiently at all times.
- Collaborated with team members to meet daily packing quotas, consistently achieving targets.
- Demonstrated versatility by quickly adapting to various types of packaging materials and machinery as needed for specific orders.
- Completed timely inspections of packed products to ensure quality control and adherence to company standards.
Office Assistant
E & E Communications
06.2016 - 08.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing 2 schedules , organizing 100's of files, and maintaining clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail and 30 phone calls per day.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
Education
Bachelor of Science - Bachelors Degree in Aircraft System Management
Inter American University of Puerto Rico Bayamon
Bayamon, PRHigh School Diploma -
Manuela Toro Morice
Caguas, PR05.2016
Skills
- Patience and Tolerance
- Customer Service
- Excellent Communication
- Listening Skills
- Computer Skills
- Attention to Detail
- Strong Work Ethic
- Work Prioritization
Timeline
Merchandising Service Associate
Lowes
10.2021 - Current
Merchandising Service Manager - Overnight
Lowes
11.2020 - 10.2021
Merchandising Service Associate
Lowes
07.2019 - 11.2020
Packing Operator
OMG Inc.
11.2018 - 07.2019
Office Assistant
E & E Communications
06.2016 - 08.2018
Bachelor of Science - Bachelors Degree in Aircraft System Management
Inter American University of Puerto Rico Bayamon
High School Diploma -
Manuela Toro Morice
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