Yeymi Bermudez
The Bronx
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work History
General Manager
Fonseca Group ( McDonald’s )
New York
09.2016 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
Education
Divino Niño De Jesús
Santo Domingo, Rd Skills
- Team leadership
- Project management
- Customer relationship management
- Strategic planning
Languages
Spanish
Full Professional
English
Professional
Certification
- Leadership transition
- Restaurant Department manager
- Restaurant General manager
Accomplishments
- Outstanding Manager 2017 , 2018 2019
Timeline
General Manager
Fonseca Group ( McDonald’s )
09.2016 - Current
Divino Niño De Jesús