Yichen Yan
Sacramento,CA
Summary
Committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Ronald G. Jan, M.D., Inc.
01.2022 - Current
- Managed approximately 30 current long-term patients and over 200 return as needed patients
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers
- Oversaw office inventory activities by ordering, stocking, and receiving shipments.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Certified Nurse Assistant
Sherwood Health Care Center
06.2024 - 07.2024
- Assist patients with daily activities such as bathing, dressing, and grooming
- Assisted patients during meal times, ensuring patients received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Assist with basic medical tasks, like changing bandages, and preparing patients for exams
- Monitor patients' conditions and report any changes to nursing staff
- Provide companionship and emotional support to patients
- Ensure cleanliness in patient areas and adhere to infection control protocols
- Work closely with nurses and other healthcare professionals to deliver high-quality patient care
Hepatitis Committee Co-Director
Paul Hom Asian Clinic
01.2020 - 01.2024
- Maintained high levels of patient satisfaction through diligent scheduling coordination, ensuring regular blood draw, liver ultrasound and consultation appointments for chronic hepatitis patients
- Coordinated schedules and timelines for hepatitis specialty clinics
- Facilitate clinic preceptors during medical consultations and screening result delivery
- Collaborated with team members to ensure smooth workflow and timely completion of tasks.
Pre-Health Conference Moderator
UC Davis Pre-Health Conference 2021
01.2021 - 12.2021
- Facilitate speakers and presenters with their workshops
- Communicate with speakers and conference coordinators to ensure the flow of the conference
- Advertise and provide links to attendees and be flexible to changes
Patient Advocate
Paul Hom Asian Clinic
01.2019 - 01.2020
- Helped the underserved Asian population to receive medical care in the Sacramento area
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Provided Mandarin translation service during patient visit
- Collected patient vitals signs and facilitated during blood draw
- Worked effectively with staff from all departments to ensure clinic flow
- Responded to patient concerns and questions with compassionate and knowledgeable service.
Education
Bachelor of Science - Neurobiology, Physiology, And Behavior
University of California, Davis
Davis, CA06-2022
High School Diploma -
Semiahmoo Secondary School
Surrey, British Columbia, Canada06-2018
Skills
- Billing
- Bookkeeping
- Clear oral/written communication
- Critical Thinking
- Dependable and Responsible
- Dictation and Transcription
- Multitasking and Prioritization
- Organization and Planning Skills
- Scheduling and calendar management
Certification
- CPR / First Aid Certificate
- CNA Certificate
Research Experience
Clinical Research Assistant
UM Community Health Leadership Conference, Davis, California
February 2022 to March 2022
- Research evaluates the financial and language barriers of patients who were screened for hepatitis in Paul Hom Asian Clinic.
- Assisted with research protocol development.
- Collected data of patients' insurances status and language they speak from patient records and databases.
Clinical Research Assistant
Asian Pacific American Medical Student Association, Davis, California
October 2021 to November 2021
- Research aimed to identify possible gap between screenings for patients who have limited resources or experience language barriers.
- Screened patient records and databases for research studies.
- Collected data and followed research protocols from requirements.
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Award
The Duke of Edinburgh's Silver (2016) and Gold (2017)
Awarded by demonstrating team-work, resilience, problem-solving and communication skills in school works and sports, as well as prolong volunteer activities in the community
Interests
- Swimming - used to be trained at competitive level
- Piano - started since five and embrace different kind of music
- Yoga - enjoy daily yoga sessions with family
Timeline
Certified Nurse Assistant
Sherwood Health Care Center
06.2024 - 07.2024
Office Manager
Ronald G. Jan, M.D., Inc.
01.2022 - Current
Pre-Health Conference Moderator
UC Davis Pre-Health Conference 2021
01.2021 - 12.2021
Hepatitis Committee Co-Director
Paul Hom Asian Clinic
01.2020 - 01.2024
Patient Advocate
Paul Hom Asian Clinic
01.2019 - 01.2020
Bachelor of Science - Neurobiology, Physiology, And Behavior
University of California, Davis
High School Diploma -
Semiahmoo Secondary School
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