yina maturana rivas
Houston,TX
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
5
5
years of professional experience
Work History
Manager
SUBWAY®Restaurants
Houston, Texas
12.2022 - 07.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
Assistant Store Manager
Home Center Outlet
Bogota, Colombia
05.2019 - 02.2021
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Negotiated contracts with vendors for services necessary for daily operations.
- Implemented systems for tracking operational performance metrics.
- Planned and coordinated logistics for large-scale events or conferences.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
Education
Associate of Science - Auxiliar De Enfermería
Fundacion San Mateo
Bogota Colombia 02-2022
High School Diploma -
Institucion Educativa Alfonzo López
Apartadó, Antioquia,Colombia03-2006
Skills
- Workforce Management
- Expense Tracking
- Performance Management
- Financial Management
- Contract Management
Timeline
Manager
SUBWAY®Restaurants
12.2022 - 07.2024
Assistant Store Manager
Home Center Outlet
05.2019 - 02.2021
Associate of Science - Auxiliar De Enfermería
Fundacion San Mateo
High School Diploma -
Institucion Educativa Alfonzo López