Yingwen Wang
Morrisville,NC
Summary
Dedicated and organized Operations Manager with 2+ years of experience driving impactful improvements in business operations, client relations, and community management. Proven track record of optimizing processes and delivering strategic enhancements. Results-oriented analyst skilled in interpreting business processes and evaluating data to provide actionable insights, contributing to informed decision-making.
Overview
8
8
years of professional experience
Work History
Operations Manager
Shentu Chain
New York, NY
11.2023 - Current
- Shentu Chain is a brand of CertiK.
- Financial Operations: Streamlined financial management, budgets, accounting, and payroll.
- Problem-Solving Team Leader: Guided teams in overcoming challenges for process improvements and new product launches.
- Customer Experience: Orchestrated positive customer experiences through effective quality assurance practices.
- Talent Development: Directed the recruitment, hiring, and training of crew members for project application and superior customer service.
- Policy Implementation & Quality Oversight: Executed policies, and procedures, and oversaw quality, customer service, and logistics.
- Customer Satisfaction: Swiftly resolved customer concerns, ensuring ongoing optimal satisfaction.
Customer Success and Community Support Engineer
CertiK
New York, USA
03.2022 - 11.2023
- CertiK is the largest Smart Contract Auditing firm in the industry.
- Customer Onboarding, Training, and Account Management: Led the onboarding process of an internal client-facing auditing platform called SkyHarbor.
- Customer Feedback Analysis, Metric-Driven Customer Success, Usage Analysis, and Metrics Reporting: Collected and analyzed customer feedback to identify trends and areas for improvement; Built strong relationships with existing customers, serving as their main point of contact; Tracked and reported key success metrics, including satisfaction, retention, and upsell opportunities.
- Community Engagement and Event Planning: Fostered engagement by initiating and participating in discussions, answering questions, and acknowledging community contributions
- Community Building and Management, Content Creation, and Moderation: Developed and implemented strategies to build and grow an engaged community around the brand, product, or service; Created and curated community-focused content across various platforms; Monitored forums and social channels(Telegram and Discord) to ensure a positive and supportive community environment.
- Proactive Revenue Enhancement: Understood customer needs and seized opportunities for upselling or cross-selling. Collaborated with the sales team to manage contract renewals and ensure customer satisfaction.
- Strategic Alignment with Marketing: Worked closely with the marketing team to align community initiatives with broader marketing strategies.
- Product Mastery and Communication: Stayed informed about product features and updates for effective communication with customers.
Freelance Admission Counselor
Meihe Study Service Agency
Nanjing, China
10.2020 - Current
- Program Research Specialist: Conducted targeted research on overseas prestigious universities, gathering valuable insights for essay writing.
- Writing and Application Expert: Revised 100+ formal English reports and completed 30+ students' applications, showcasing expertise in various disciplines for both undergraduates and graduates.
- Admissions Facilitator: Successfully assisted 30+ students in securing interviews and admissions, providing comprehensive application support for diverse academic programs.
Research Analyst Intern
Linxi Venture Capital
Beijing, China
06.2021 - 08.2021
- Competition Evaluator and Analyst: Evaluated 100+ business proposals, leading feasibility analyses for the National College Student Entrepreneur Competition, and contributing to investment planning.
- Market Research and Content Creator: Researched and crafted articles on primary market trends and venture capital.
- Cross-Cultural Report Writer: Analyzed and summarized English social science reports, extracting key information for concise Chinese versions.
- Entrepreneurial Analyst: Conducted in-depth research on an Architecture Industry entrepreneur, producing two ten-page academic articles by combining public information and collected insights.
- Administrative Support and Coordinator: Managed diverse responsibilities, including attending meetings, summarizing notes, creating PPT slides, and organizing meetings.
Research Analyst Intern
Tianfeng Securities
Shanghai, China
02.2021 - 06.2021
- Financial Database Management: Utilized Wind Database Excel plug-in for database maintenance and industrial blue chip sales tracking.
- Market Analysis and Reporting: Summarized passenger vehicle sales data, generating 3 monthly reports published on the WeChat Official Account.
- Research Specialist: Conducted in-depth research on Shanghai Daimay Automotive, producing a 20-page comprehensive report; Led a 50-page paper on the 2021 Shanghai Car Exhibition, focusing on electric and intelligent trends.
- Industry Forecast Specialist: Collaborated on 20-page and 23-page reports on ten predictions for the auto industry and electric trends.
- Administrative Support and Presentation: Assumed additional responsibilities, including meeting summaries and PowerPoint refinement.
Daily Intern of Architecture Department
China UnionPay Beijing Information Center
Beijing, China
07.2016 - 08.2016
- Training Manual Enhancement: Analyzed the existing Intern Training Manual, researched optimization strategies, and integrated new requirements with current advantages, resulting in an improved version that enhanced training efficiency.
- Administrative Support and Presentation Refinement: Assumed additional responsibilities, including meeting attendance, summarizing discussions, and enhancing PowerPoint slides.
Education
Master of Science - Finance
Johns Hopkins University
Baltimore, MD08-2022
BBA - Business Administration
Monash University
Melbourne, Australia07-2020
Skills
- Operations Skills: Budget Management, Financial Analysis, Human Resources Management, Conflict Resolution, Compliance Knowledge
- Customer and Community Skills: Community Engagement, Community Building, Customer Onboard and Training, Account Management, Issue Resolution, Customer Feedback Analysis
- Marketing Skills: Content Creation, Event Planning, Market Research, Social Media Management
- Data Analysis Skills: Metabase, Tableau, Power BI, EXCEL
- Programming Skills: Python, Stata, MATLAB, SQL
Timeline
Operations Manager
Shentu Chain
11.2023 - Current
Customer Success and Community Support Engineer
CertiK
03.2022 - 11.2023
Research Analyst Intern
Linxi Venture Capital
06.2021 - 08.2021
Research Analyst Intern
Tianfeng Securities
02.2021 - 06.2021
Freelance Admission Counselor
Meihe Study Service Agency
10.2020 - Current
Daily Intern of Architecture Department
China UnionPay Beijing Information Center
07.2016 - 08.2016
Master of Science - Finance
Johns Hopkins University
BBA - Business Administration
Monash University
Similar Profiles
VUTHY TeavVUTHY Teav
Shentu Chain Ambassador at Shentu ChainShentu Chain Ambassador at Shentu Chain
VEOLA J ROLLEVEOLA J ROLLE
Coordinator Assistant at Encompass Supply Chain SolutionsCoordinator Assistant at Encompass Supply Chain Solutions
Brani PetkoBrani Petko
First Line Manager / Team Leader at DHL Supply Chain / Geodis Contract LogisticsFirst Line Manager / Team Leader at DHL Supply Chain / Geodis Contract Logistics
Jessica TydemanJessica Tydeman
Security Consulting Engineer- Customer Delivery at CiscoSecurity Consulting Engineer- Customer Delivery at Cisco
ERICA GRANTERICA GRANT
Digital Court Reporter at Legal Media ExpertsDigital Court Reporter at Legal Media Experts