Open To Work
Yisel Jimenez
PetSmart
Gretna,LA
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Assistant Store ManagerCustomer Service RepresentativeOffice ManagerEvent ManagerEvent Planner
Work Type
Full Time
Location Preference
On-SiteRemote
Location:
Gretna, LANew Orleans, LA
Open to relocation:
No
22
years of professional experience
Professional in management with solid background in operations and leadership. Known for optimizing performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Work History
Assistant Store Manager
15 Years 11 Months- Provided exceptional leadership and services while upholding the company's vision, mission, values, and strategy.
- Led team in achieving sales goals through effective training and performance management.
- Responsible for employment decisions such as recruiting, interviewing, hiring, onboarding, training, coaching, associate reviews, and succession planning.
- Led store P&L expectations such as sales and shrink targets. Managed expenses such as labor, supplies, and controllable expenses.
- Maintained store standards ensuring compliance of policies and procedures and code of ethics guidelines.
- Maintained store operations such as creating weekly operating schedules and processing weekly payroll reports.
- Managed facilities maintenance processes such as work orders for repairs and following up through completion.
- Oversaw customer experience at all levels including conducting general and escalated customer concerns via telephone, in person or online.
- Enhanced customer experience by resolving issues promptly and ensuring excellent customer service.
Presentation Manager
3 Years 5 Months- Accountable for merchandising and inventory management to enhance operational efficiency and drive sales.
- Validated proper execution of inventory management such as inventory accuracy, receiving, stocking/re-stocking, inventory counts, and product rotations.
- Managed a team of inventory specialists, providing training, guidance, and support to ensure optimal performance and adherence to company policies.
- Managed the processing of freight and analyzed stock levels and demand forecasts through weekly cycle counts.
- Maintained warehouse organization and standards per company policy to optimize customer in-stocks and product location.
- Processed damaged inventory, initiated return-to-vendor processes and oversaw obsolete product removal.
- Oversaw company's annual physical inventory audits including preparation leading up to and ensuring maximum accuracy to prevent shrink.
- Responsible for execution of merchandising processes such as pricing, monthly planner, and planogram sets.
- Established strong relationships with vendors and suppliers to enhance the customer experience.
Pet Care Manager
2 Years 11 Months- Supervised daily operations to ensure optimal pet care standards and customer satisfaction.
- Trained staff on proper animal handling techniques and safety protocols.
- Oversaw inventory management processes, ensuring availability of supplies and equipment for efficient operations.
- Collaborated with veterinary staff to ensure proper health checks and treatments for animals in our care.
- Enhanced customer satisfaction by providing personalized pet care services and addressing specific needs.
- Streamlined operations for increased efficiency, managing daily schedules and assigning tasks to associates.
- Organized special events like adoption drives or educational seminars in order to promote responsible pet ownership within the community.
- Addressed customer concerns promptly with empathy and professionalism while working towards satisfactory resolutions.
- Established team priorities, maintained schedules and managed team performance and development.
- Cultivated positive rapport with associates to boost company morale and promote employee retention.
- Drove sales and promoted store loyalty programs to ensure customers received exceptional service.
Education
No Degree - Attended August 1996-May 1999
High School Diploma
Skills
Customer experience
Customer relations
Customer service
Customer engagement
Problem solving
Languages
Spanish
Timeline
Assistant Store Manager
PetSmart
01.2010 - 12.2025Read More
Presentation Manager
PetSmart
08.2006 - 01.2010Read More
Pet Care Manager
PetSmart
09.2003 - 08.2006Read More
Louisiana State University
No Degree from Attended August 1996-May 1999
Read More
St Mary’s Dominican High School
High School Diploma
Read More