Yivel Angulo Morell
Lutz,FL
Summary
Diligent bilingual claims adjuster with strong background in evaluating and processing first-party property insurance claims effectively. Successfully resolved numerous complex cases by applying deep knowledge of policy provisions and regulatory requirements. Demonstrated proficiency in negotiation and customer service, ensuring fair outcomes and client satisfaction.
Overview
8
8
years of professional experience
Work History
Property Desk Adjuster
American Integrity Insurance
07.2018 - Current
- Enhanced customer satisfaction by efficiently managing property and boat claims, and providing timely updates on case progress.
- Reviewed, investigated, and confirmed coverage, as well as determined liability of first-party property and boat insurance claims.
- Effectively collaborated and communicate with insured's, claimants, producers, attorneys, internal staff, and all other involved parties regarding claims process.
- Determined coverage/non-coverage applicable to the reported loss, established damages, negotiated settlements, and documented denials of assigned losses.
- Recorded claim files to support actions taken, handled claims in compliance with statutes, regulations, as well as updated adequate reserves.
- Completed desk estimate using investigative information (report, pictures, statement) in Xactimate.
- Mitigated fraud risks by investigating suspicious claims thoroughly, identifying inconsistencies or red flags that warranted further examination.
- Managed Complex Claims/Pre-Litigation settlements with public adjusters and opposing counsel.
Property Field Adjuster - CAT (Contract Position)
Pilot Catastrophe Services - Allstate
09.2017 - 12.2017
- Handled a variety of claim types, thoroughly investigating all claims that led to precise coverage analysis and indemnity payments, while ensuring all objectives were met with speed and accuracy for both the client and company.
- Complied with Property Best Practices in determining applicable coverage or non-coverage and claim settlements, as well as prepared estimates reflecting dollar value of damages associated with claim losses.
Education
Associate in Claims (AIC)
In-ProgressAssociates Degree
Florida International University
Miami, FLSkills
- Strong organizational, analytical, and multi-tasking skills
- Efficiently perform all responsibilities within strict deadlines
- Claim Settlement Values & Policy Application
- Developing Workflows & Increasing Efficiency
- Proficient in Xactimate/Xactanalysis for estimating and claim administration
- Skilled in Handling Confidential Information
- Self-motivated with strong work ethics
- Proficient with the use of Guidewire/Spin and systems for claims management and documentation
- Enthusiastic & Personable
- Self-motivated with strong work ethics
- Proficient with the use of Guidewire/Spin and systems for claims management and documentation
- Enthusiastic & Personable
Timeline
Property Desk Adjuster
American Integrity Insurance
07.2018 - Current
Property Field Adjuster - CAT (Contract Position)
Pilot Catastrophe Services - Allstate
09.2017 - 12.2017
Associate in Claims (AIC)
Associates Degree
Florida International University
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