Summary
Overview
Work History
Education
Skills
Timeline
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Yiwei Dai

Germantown,MD

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Fluent in English, Mandarin Chinese, and basic conversations skills in French

Overview

5
5
years of professional experience

Work History

General Manager

Babyshank lounge and bar
Washington, DC
02.2024 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.

Assistant Manager

Old Town Pour House
Gaithersburg, Maryland
09.2019 - 12.2023
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.

Education

Some College (No Degree) - Hospitality

Strayer University
Washington, DC

Skills

  • Customer Retention
  • Program Administration
  • Project Management
  • Process Automation
  • Sales
  • Operations Oversight
  • Team Player
  • Time Management
  • Client Relations
  • Succession Planning
  • Strategy
  • Team Leadership
  • Human Resources Management

Timeline

General Manager

Babyshank lounge and bar
02.2024 - Current

Assistant Manager

Old Town Pour House
09.2019 - 12.2023

Some College (No Degree) - Hospitality

Strayer University

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Yiwei Dai