Yiyi Tanzey
GARLAND,USA
Summary
A security industry professional with law enforcement background seeking a leadership position to contribute to the site safety, security as well as people and assets protection through day-to-day operational accountability, emergency response management and outstanding customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Security
GardaWorld Security Services
Dallas, TX
05.2025 - Current
- Responsible for all security operations as well as safety compliance within the facility;
- Fostering positive relationships with mall tenants as well as guests;
- Provide assistance to customers, employees and visitors in a courteous and professional manner;
- Preparing weekly, monthly, quarterly and annual reports;
- Assist mall management with special events;
- Maintain mall specific contact information and post orders;
- Provide supervision to security supervisors, officers and oversee on-the-job training
- Ensure quality of service and contract compliance by regularly inspecting the post and facility;
- Analyzing incident data for the mall, implement, promote and enforce safety measures;
- Investigate and prepare reports on accidents, incidents and suspicious activities;
- Conduct performance appraisals and implement and/or recommend progressive disciplinary action;
- Coordinate staffing, scheduling, perform payroll functions, prepare and review client required reporting;
- Achievements:
- Consistently enhanced service level ensuring daily operational tasks and contractual requirements are met resulting in achieving high scores on score cards;
- Actively maintained and solidified client relations through planning, review and discussion of common work efforts during scheduled or as needed meetings;
- Actively and considerably improved partnership with tenants management and loss prevention teams resulting in efficient collaboration and implementation of safety and security protocols;
- Considerably improved and fostered professional partnership with local law enforcement agencies resulting in high leveraged law enforcement hours on property;
Guest Services Ambassador
Dallas County Hospital Systems
Dallas, TX
06.2023 - Current
- Greet and screen all staff, visitors and vendors prior to allowing entry per access protocols.
- Assist guests with information, directions to ensure they reach desired destination, building.
- Maintain a positive working relationship with staff in all areas in order to facilitate effective communication.
- Coordinate with supervisors to report non-compliance and escalate issues in a timely manner.
- Stay abreast of latest developments in entrance screening protocols by reading emails sent by the management team and attending trainings/meetings.
Director of Security
Allied Universal Security Services
Dallas, TX
08.2017 - 05.2025
- Responsible for all security operations as well as safety compliance within the facility;
- Fostering positive relationships with mall tenants as well as guests;
- Provide assistance to customers, employees and visitors in a courteous and professional manner;
- Preparing weekly, monthly, quarterly and annual reports;
- Assist mall management with special events;
- Maintain mall specific contact information and post orders;
- Provide supervision to security supervisors, officers and oversee on-the-job training
- Ensure quality of service and contract compliance by regularly inspecting the post and facility;
- Analyzing incident data for the mall, implement, promote and enforce safety measures;
- Investigate and prepare reports on accidents, incidents and suspicious activities;
- Conduct performance appraisals and implement and/or recommend progressive disciplinary action;
- Coordinate staffing, scheduling, perform payroll functions, prepare and review client required reporting;
- Achievements:
- Consistently enhanced service level ensuring daily operational tasks and contractual requirements are met resulting in achieving high scores on score cards;
- Actively maintained and solidified client relations through planning, review and discussion of common work efforts during scheduled or as needed meetings;
- Actively and considerably improved partnership with tenants management and loss prevention teams resulting in efficient collaboration and implementation of safety and security protocols;
- Considerably improved and fostered professional partnership with local law enforcement agencies resulting in high leveraged law enforcement hours on property;
Operations Manager, Account Manager, Site Supervisor
G4S Secure Solutions (USA) Inc.
Dallas, TX
04.2009 - 08.2017
- Assisted the General Manager in the profitability, operations and development of physical security services in a multi-location environment;
- Ensured effective payroll process of more than 5000 hours on a weekly basis;
- Ensured effective management and mitigation of non billable overtime hours;
- Ensured implementation and compliance with G4S as well as client safety program, policies and procedures;
- Contributed to the operations through direct oversight of mid-level managers, supervisors as well as officers ensuring proper staffing, scheduling, training and overall provision of security services;
- Assisted the G4S Dallas branch office in identifying, interviewing and recruiting quality candidates;
- Ensured contractual requirements are met at each account and that customer relations are solidified;
- Achievements:
- Consistently enhanced service level ensuring contractual requirements are met and achieving high scores on SLA, KPI, SLC;
- Actively maintained and solidified clients relations through planning, review and discussion of common work efforts during scheduled or as needed meetings;
- Actively contributed to employee welfare and turnover reduction through the implementation of a program allowing retention and proper placement of quality candidates;
- Actively contributed to the company profit margin through effective management and mitigation of non billable overtime;
- Successfully contributed to the G4S Time and Attendance initiative through prompt implementation at each account;
- Consistently contributed to the G4S safety initiate through implementation of safety program at each assigned account;
Education
Bachelor of Science - Law
University of Kinshasa
Congo, DRSkills
- Retail Security Management
- Law Enforcement Field Operations
- Fraud Investigation
- Retail Loss Prevention Management
- Case Management, Reporting
- CCTV, Alarm monitoring
- Policy, Procedures Development
- Physical Audit, Inspection
- Internal/External Investigation
Certification
- Personal Protection Officer (Level IV)
- Commissioned Security Officer (Level III)
- Non-commissioned Security Officer (Level II)
- NIMS 700 Certified
ADDITIONAL CAREER SUCCESS
- Law Enforcement – Police Lieutenant - Intelligence, data collection and analysis, criminal investigations and interrogations, field operations supervision, VIP executive protection;
- Retail Security experience (Grapevine Mills mall, Midland Park Mall)
- Retail Loss Prevention, Fraud detection and investigation experience – Loss Prevention Specialist (Nebraska Furniture Mart, Burlington Coat Factory, Luxottica, Sears Holding Corporation).
- Hotel Security experience (The Chateau Hotel, The Adolphus Hotel).
- Campus security experience (J&M Management at North TX Job Corps).
- Lobby Ambassador, Access Control specialist.
- SOC Control/Dispatch room operations experience.
- Data Centers security operations supervision.
Timeline
Director of Security
GardaWorld Security Services
05.2025 - Current
Guest Services Ambassador
Dallas County Hospital Systems
06.2023 - Current
Director of Security
Allied Universal Security Services
08.2017 - 05.2025
Operations Manager, Account Manager, Site Supervisor
G4S Secure Solutions (USA) Inc.
04.2009 - 08.2017
Bachelor of Science - Law
University of Kinshasa