Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
BusinessAnalyst
YANIQUE JAVOIS

YANIQUE JAVOIS

Learning And Development Manager
Atlanta,GA

Summary

Intuitive manager offering high-level emotional intelligence and 9-year history of expanding training options and program reach. Incorporates new topics and adjusts training resources to meet changing business needs. Decisive leader and complex problem-solver with excellent organizational skills and big-picture approach.

Overview

9
9
years of professional experience

Work History

Learning and Development Manager

Stord
Atlanta, GA
06.2021 - 06.2022
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 400 new employees.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Selected and assigned instructors to conduct specific training programs.
  • Directed training programs and development paths for managers and supervisors.

Learning and Development Specialist

Kabbage
Atlanta, GA
11.2013 - 11.2019
  • Created learning objectives to describe desired outcomes and ensure learning materials support said goals
  • Collaborated with cross-functional team members including Engineers, Product/Project Managers, and Subject Matter Experts (SMEs) to capture technology-specific knowledge
  • Designed, developed, and implemented measurement and evaluation tactics to assess the efficiency and effectiveness of learning solutions that align with business objectives (in office and remote)
  • Facilitated instructor-led and digital programs via Cisco, Zoom, and WebEx
  • Cultivated long-term, positive relationships with vendors and contractors
  • Virtual training via web conferencing programs Identify opportunities for improvement and develop solutions, tools, and technologies to enhance processes for learning execution
  • Developed and executed a strategy to increase agent productivity by 20%
  • Reduced the company's need to hire new agents because productivity was boosted
  • Developed and maintained curriculum and an internal knowledge base
  • Authored international curriculum for Kabbage’s office in Bangalore, India, two weeks prior to launching the Customer Service Department
  • Contributed to the company’s NPS score increasing by 15%.

SPECIALIST

APPLE INC
Atlanta, GA
01.2017 - 01.2018
  • Delivered exemplary service to customers by answering inquiries and consulting on products or services that would best meet customers' needs
  • Troubleshot and provided technical support to customers with devices and provided appropriate solutions
  • Developed and executed strategies to consistently meet or surpass sales and business goals
  • Worked with an average of 25 customers daily
  • Helped with product selection, located products, and resolved issues.

ACCOUNTS RECEIVABLE SPECIALIST

VITAL SOLUTIONS
Berkeley Lake, GA
01.2013 - 11.2013
  • Promptly and effectively resolved billing variances, ensuring system accuracy
  • Conducted targeted collections on past due accounts aged over 120 days to increase revenue for the company
  • Worked closely with customers, developing solutions for past due accounts, formulating payment plans, and consulting on restructuring options.

Education

Bachelor of Science - Public Relations And Organizational Communication

Missouri Western State University
Saint Joseph, MO
05.2008

Skills

  • Training Materials and Documentation
  • Adobe Systems Adobe Captivate
  • Operational Standards
  • Training Needs Analysis
  • Preparing Course Materials
  • Learning Strategies
  • KPI Performance
  • Content Development

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale

Timeline

Learning and Development Manager

Stord
06.2021 - 06.2022

SPECIALIST

APPLE INC
01.2017 - 01.2018

Learning and Development Specialist

Kabbage
11.2013 - 11.2019

ACCOUNTS RECEIVABLE SPECIALIST

VITAL SOLUTIONS
01.2013 - 11.2013

Bachelor of Science - Public Relations And Organizational Communication

Missouri Western State University

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YANIQUE JAVOISLearning And Development Manager