Ykeisha Brown
Denton
Summary
Dedicated and detail-oriented Nationally Registered and Certified Medical Assistant eager to contribute to a dynamic healthcare facility. Possesses a solid foundation in both administrative and clinical skills, complemented by a proven track record of academic excellence, including recognition on the Dean's List. Committed to embracing professional challenges that foster growth and advancement opportunities within the medical field. Ready to leverage education and training to provide exceptional support and care in a fast-paced environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IMed Extern
Imed Health Training Center
Dallas, TX , USA
01.2024 - Current
- Professionally tended patients with an array of complex needs using Administrative & Clinical Skills, to accurately record patient history, vitals & medical notes.
- Worked under Supervision and obtained training to provide quality care to patients.
Pharmacy Customer Associate
Elevance Health
Grand Prairie, TX
11.2023 - Current
- Provided exceptional customer service, resolving inquiries and issues promptly to enhance user satisfaction.
- Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
- Analyzed customer feedback data to identify trends and implement corrective actions for service improvement.
- Exhibited comprehensive analytics and business intelligence knowledge by translating raw social data and business intelligence knowledge by translating raw social data into actionable strategic output.
Security Officer
Signal 88 Security
Nashville, TN , USA
05.2022 - 08.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
Content Review Analyst
Analysts, Social Media Content
Dallas, TX , USA
12.2017 - 01.2021
- Review reported and non-reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions.
- Recognize trends and patterns, and escalate issues outside company policy for basic understanding for digital marketing in current Advertisement in Ads
Sr Process Clerk/Revenue Clerk/Data
Sears National Claims Center
Hoffman Estates, IL, USA
04.2015 - 11.2017
- Processed customers and account source documents by reviewing data for customers.
- Created invoices, update accounting records, customer information, and send payment reminders, took customer payments.
Security Officer
Securtias Security Inc
Dallas, TX , USA
02.2014 - 04.2015
- Worked with local and federal law enforcement agents to coordinate apprehensions.
- Inspected parking lot to verify vehicles were properly parked and displayed parking permits.
Correctional Officer
Tallahatchie County Correction Facility | MS
Tutwiler, MS , USA
07.2012 - 02.2014
- Observed for signs of disorder or tension and reported such observations to higher authority.
- Enforced resident behavior management protocols and wrote incident reports for infractions.
- Escorted inmates to and from cells, court, hospitals and medical appointments
Education
NRCMA - Medical Assistant With Phlebotomy
IMed Health Training Center
Dallas, TXHigh School Diploma - General Education
Ray Brooks School
Benoit, MSSkills
Administrative Duties
EMR / EHR
Data Entry
Customer Service
Medical Billing/Insurance Claims
Medical Terminology
Electrocardiogram (EKG/ECG)
HIPPA/OSHA Regulations & Compliance
Medication Administration
Vital signs monitoring/Triage
Venipuncture and Phlebotomy
Specimens collection and processing
Infection Control Policy & Procedures
Basic Life Support/CPR/AED Training
Certification
- NRCMA: Nationally Registered & Certified Medical Assistant
- NPT: National Certificate in Phlebotomy
- BLS/CPR Certified
References
- Furnished upon Request
Timeline
IMed Extern
Imed Health Training Center
01.2024 - Current
Pharmacy Customer Associate
Elevance Health
11.2023 - Current
Security Officer
Signal 88 Security
05.2022 - 08.2023
Content Review Analyst
Analysts, Social Media Content
12.2017 - 01.2021
Sr Process Clerk/Revenue Clerk/Data
Sears National Claims Center
04.2015 - 11.2017
Security Officer
Securtias Security Inc
02.2014 - 04.2015
Correctional Officer
Tallahatchie County Correction Facility | MS
07.2012 - 02.2014
High School Diploma - General Education
Ray Brooks School
NRCMA - Medical Assistant With Phlebotomy
IMed Health Training Center