YLANA JENKINS
Summary
Customer-focused professional with experience responding to resident inquiries, resolving concerns, coordinating follow-ups, and maintaining accurate records. Skilled in clear written and verbal communication, problem-solving, organization, and working independently in remote settings. Brings a patient, dependable, and service-oriented approach to helping customers.
Overview
7
7
years of post-secondary education
6
6
years of professional experience
Work History
Property Manager
Briarcliff Management
Chelmsford, MA
01.2024 - 01.2025
- Addressed resident questions and concerns professionally, fostering positive relationships.
- Coordinated communication among residents, vendors, and management to ensure timely service delivery.
- Addressed customer issues promptly, coordinated follow-ups, and maintained accurate records.
PROPERTY MANAGER
Residents First LLC.
Remote
01.2022 - 01.2024
- Guided residents through housing-related questions and concerns, ensuring clarity on next steps.
- Streamlined documentation processes and coordinated follow-up with stakeholders to enhance communication.
- Executed tasks autonomously in a remote setting in a remote work environment. in remote settings. in a remote work environment.
LEASING CONSULTANT
The Dolben Company
North Andover, MA
01.2021 - 01.2023
- Resolved resident concerns and coordinated service requests with relevant teams to enhance satisfaction.
- Addressed resident inquiries via phone, email, and online communication to ensure timely responses.
- Maintained digital records and prioritized requests to streamline operations in a remote setting.
JUVENILE COURT CLINICIAN INTERN
William James College — Edward W. Brooke Courthouse
Boston, MA
01.2019 - 01.2022
- Cultivated professional communication and documentation skills through active participation in court-related work, contributing to accurate case records.
- Observed and analyzed court proceedings involving youth and families, enhancing understanding of legal processes.
- Participated in activities to observe youth and family dynamics. to clinical interviews and assessments involving youth and families.
Education
Bachelor of Arts - Psychology
Curry College
Milton, MA 08.2014 - 05.2018
High School Diploma -
Cambridge Rindge and Latin High School
Cambridge, MA 09.2010 - 01.2014
Skills
- Email & phone support
- Customer service
- Conflict resolution
- Time management
- Remote work
- Team coordination
- Administrative support
- Effective communication
- Staff management
Personal Information
Title: CUSTOMER SERVICE CLIENT SUPPORT REMOTE COMMUNICATION
Timeline
Property Manager
Briarcliff Management
01.2024 - 01.2025
PROPERTY MANAGER
Residents First LLC.
01.2022 - 01.2024
LEASING CONSULTANT
The Dolben Company
01.2021 - 01.2023
JUVENILE COURT CLINICIAN INTERN
William James College — Edward W. Brooke Courthouse
01.2019 - 01.2022
Bachelor of Arts - Psychology
Curry College
08.2014 - 05.2018
High School Diploma -
Cambridge Rindge and Latin High School
09.2010 - 01.2014