Sylvia Patricia Tobon
Summary
Experienced bilingual Customer Service Professional with 8+ years in retail, banking, and property management. Expertise in communication, conflict resolution, and relationship building. Effectively manages high-volume customer interactions while ensuring professionalism and accuracy. Proficient in various software systems and adapts quickly to new technologies.
Overview
12
12
years of professional experience
Work History
Property Manager
William Warren / StorQuest Self Storage
Phoenix
08.2021 - Current
- Delivered customer service through phone, email, and in-person support, enhancing client satisfaction.
- Resolved customer concerns, account issues, and billing inquiries, ensuring timely and effective solutions.
- Managed operations for a 715 unit facility while maintaining 89-95% occupancy.
- Maintained customer records, collections, payments, and inventory using Yardi and StorEdge software to support operational accuracy.
- Prepared daily, weekly, and monthly reports while balancing multiple priorities in a fast-paced environment.
- Supported English and Spanish speaking customers with clear and effective communication.
Paraprofessional
FUSD
Santan
01.2021 - 12.2021
- Provided individualized instruction and fostered positive communication to enhance student learning.
- Demonstrated calm, patient, and professional demeanor in challenging situations to support student well-being.
- Assisted teachers with lesson preparation and classroom management tasks.
- Supported students with special needs in daily learning activities.
- Implemented instructional strategies to enhance student engagement and understanding.
Sales Associate / Store Manager
Rocket A Go-Go
Phoenix
01.2014 - 12.2021
- Facilitated customer purchases and resolved inquiries, ensuring efficient service.
- Delivered personalized customer experiences in high-traffic retail environment, enhancing satisfaction.
- Built strong rapport with diverse customers, including Spanish speaking clients.
- Coordinated staff scheduling and streamlined daily store operations, improving workflow.
Customer Service / Teller
National Bank of Arizona
Phoenix
01.2018 - 09.2019
- Assisted high volumes of customers daily, ensuring friendly and accurate service to enhance customer satisfaction.
- Handled transactions, account questions, and customer concerns, resolving issues promptly to improve customer experience.
- Maintained confidentiality and accuracy in managing sensitive customer information, fostering trust and compliance.
Education
High School Diploma -
Cortez High School
Phoenix, AZSkills
- Property management
- Property Inspection
- CRM & Property Management Software
- Yardi & StorEdge
- Customer Service & Consumer Support
- Phone & Email Support
- Multiline Phone Systems
- Cash Handling & Administrative Support
- Bilingual Communication (English & Spanish)
- Conflict Resolution
- Relationship Building
- Fast-paced multitasking
- Microsoft Office (Word, Excel)
- Problem-solving collaboration
Languages
- Spanish
- English
Timeline
Property Manager
William Warren / StorQuest Self Storage
08.2021 - Current
Paraprofessional
FUSD
01.2021 - 12.2021
Customer Service / Teller
National Bank of Arizona
01.2018 - 09.2019
Sales Associate / Store Manager
Rocket A Go-Go
01.2014 - 12.2021
High School Diploma -
Cortez High School