YLENCIA RAMON
East Bernard,TX
Summary
Results-driven healthcare professional with over 10 years of experience in care coordination, patient advocacy, and healthcare operations. Expertise in enhancing team collaboration and improving patient outcomes. Committed to leveraging skills to drive organizational success in a challenging environment.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
Innovista Medical Center
Katy, TX
04.2024 - Current
- Lead Transitional Care Management (TCM) efforts: post-discharge outreach, medication review, care plan reinforcement, and barrier resolution to support continuity of care and reduce readmission risk.
- Coordinate care for patients with chronic and complex medical conditions, ensuring timely access to healthcare services and resources.
- Scheduled and facilitated follow-up appointments with primary care providers and specialists within 7 days of hospital discharge to ensure continuity of care.
- Managed and tracked referrals from initiation through completion, processing requests to ensure timely access to necessary care.
- Acted as primary point of contact for patients and caregivers, providing education, support, and coordinated services to enhance care navigation.
- Collaborate with providers, front desk staff, and clinical teams to streamline patient flow; train new staff on workflows and protocols.
- Advocate for patients and families by connecting them with healthcare resources, community services, and appropriate levels of care.
Patient Care Coordinator
Sanitas Medical Center
Katy, TX
09.2022 - 04.2024
- Acted as primary contact for patients, doctors, and hospital staff, facilitating clear communication and thorough chart reviews.
- Assessed need for special activities in complex cases, managing care plans to ensure comprehensive patient support.
- Improved preventive care utilization, reducing hospital capacity strain and contributing to lower readmission rates.
- Coordinated charitable, government, and community resources to address and fulfill patient needs.
Lead Patient Registration Clerk
Sanitas Medical Center
11.2019 - 09.2022
- Checked patients in and out, updated demographics, verified insurance to ensure accurate records and coverage, contributing to streamlined patient flow.
- Maintained provider schedules and visit volume, optimizing appointment flow and ensuring timely processing of referrals.
- Resolved patient concerns to enhance satisfaction and trained new hires on office procedures, fostering a knowledgeable team.
- Handled time of service and end of day close out.
Patient Registration Specialist
Village MD
09.2013 - 11.2019
- Checked patients in and out, updated demographics, and verified insurance to ensure accurate patient records and smooth registration process.
- Collected copays/deductibles and established payment plans to facilitate financial transactions and improve patient payment experience.
- Coordinated appointment scheduling, maintained provider schedules and visit volume, and managed incoming calls.
- Resolved patient concerns to enhance satisfaction and managed time of service/end of day close out for efficient operations.
Education
Medical Assistant -
Pima Medical Institute
Houston, TXHigh School Diploma -
Brazos High School
Wallis, TXSkills
- Care Coordination
- Care management
- Patient Advocacy
- Appointment Scheduling
- Epic, Athena Health, NextGen, eClinicalWorks & Microsoft Office
- Telephone Communication
- Customer Service Recovery
- Organizational Skills
- Detail Orientation
- Time Management
Personal Information
Title: Patient Care Coordinator
Timeline
Patient Care Coordinator
Innovista Medical Center
04.2024 - Current
Patient Care Coordinator
Sanitas Medical Center
09.2022 - 04.2024
Lead Patient Registration Clerk
Sanitas Medical Center
11.2019 - 09.2022
Patient Registration Specialist
Village MD
09.2013 - 11.2019
Medical Assistant -
Pima Medical Institute
High School Diploma -
Brazos High School