Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ylencia Warner

Lizella,GA

Summary

Hardworking and passionate job seeker ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also, seeking to assist with customers and type data that is needed.

Overview

7
7
years of professional experience

Work History

Pharmacy Technician

Publix Pharmacy
12.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in timely manner.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Coordinated verification and filling of more than 200+ daily prescriptions in high-volume pharmacy environment.

Sales Associate

Victoria's Secret & PINK
11.2021 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.

Courtesy Clerk

Kroger
10.2017 - 06.2019
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Improved customer experience by offering assistance with locating products throughout store when needed.

Education

Bachelor of Arts - Criminal Justice

Fort Valley State University
Fort Valley, GA
05.2025

High School Diploma -

Westside High School
Macon, GA
05.2020

Skills

  • Problem-solving skills
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Answering customer questions
  • Patient confidentiality
  • Data Entry
  • Customer Service
  • Prioritization and Organization
  • Record preparation

Timeline

Pharmacy Technician

Publix Pharmacy
12.2022 - Current

Sales Associate

Victoria's Secret & PINK
11.2021 - 01.2022

Courtesy Clerk

Kroger
10.2017 - 06.2019

Bachelor of Arts - Criminal Justice

Fort Valley State University

High School Diploma -

Westside High School

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Ylencia Warner