Yoalber Gonzalez
Fort Myers,FL
Summary
Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.
Overview
25
25
years of professional experience
Work History
Operations Manager
CGB EXPRESS/ DHL EXPRESS
Fort Myers, FL
02.2023 - 10.2024
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
Operations Manager / CCTV Operator
MDC EXPRESS / DHL EXPRESS
Miami, FL
02.2009 - 02.2023
- Monitored and improved efficiency of processes, team performance, and customer service.
- Developed and implemented operational procedures to ensure quality standards are met.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Enforced federal, state, local and company rules for safety and operations.
- Managed scheduling, training and inventory control.
- Provided recorded media to authorized personnel.
- Investigated potential criminal activity by reviewing video recordings from multiple camera angles.
Courier / Manager of Operations
JC EXPRESS / DHL EXPRESS
Miami, FL
10.2003 - 02.2009
- Communicated with customers to coordinate delivery times.
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Ensured all packages were properly labeled and sealed.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Delivered items to residential addresses within specified time frames.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Purchasing Assistant / Receiving Clerk /Unarmed Security Officer
Intercontinental Hotel
Doral, FL
07.1999 - 10.2003
- Reviewed purchase orders and invoices for accuracy.
- Developed relationships with vendors to ensure timely delivery of goods.
- Created reports on the status of current orders, inventory levels, and deliveries.
- Researched potential suppliers to determine best value for materials purchased.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Monitored CCTV cameras and equipment to detect suspicious activities or persons.
- Responded promptly to alarms, emergency calls, and other incidents.
- Investigated potential criminal activity by reviewing video recordings from multiple camera angles.
Skills
- Performance reporting
- Performance monitoring
- Conflict mediation
- Warehouse operations
- Microsoft office expertise
- Operations management
- Policies and procedures implementation
- Document control
- Delegation
Affiliations
Cycling for Diseases (MS, Cancer, etc)
Asst Wrestling Coach
Fishing
Languages
English
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Operations Manager
CGB EXPRESS/ DHL EXPRESS
02.2023 - 10.2024
Operations Manager / CCTV Operator
MDC EXPRESS / DHL EXPRESS
02.2009 - 02.2023
Courier / Manager of Operations
JC EXPRESS / DHL EXPRESS
10.2003 - 02.2009
Purchasing Assistant / Receiving Clerk /Unarmed Security Officer
Intercontinental Hotel
07.1999 - 10.2003
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